Travis Coffman Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Florida, Us

Tampa, Florida, Us

• Principal support and enablement for Engineering Teams to improve overall efficacy of service offerings• Identify gaps & pain points in current workflows, processes, and tools. Design, develop, and support technical solutions to those problem areas• Design and build solutions for internal teams to automate or optimize workflows in order to multiply employee effectiveness• Act as subject matter expert for supported technologies, and as senior technical resource assisting with critical issues in customer environments• Develop and improve custom health monitoring solution for supported technologies• Contribute and improve on custom automations to normalize data across multiple technologies to help our XDR platform to more consistently query relevant data from customer's environments• Validate new versions of supported technologies, to ensure smooth upgrades of supported versions and identifying any bugs or performance impact to the systems

Tampa, Florida, Us

• Investigated and remediated issues with integrations between company technology offering and 40+ security vendor technologies• Provided in-depth troubleshooting skills to identify and remediate problems across multiple areas of expertise• Built and maintained multiple ETL (Extract, Transform, Load) pipelines using Logstash, Kafka, Elasticsearch & Kibana in large distributed environments• Developed alerts in Splunk to correlated Kubernetes logs and identify, triage, and escalate problems detected with our software offering• Developed new scripts using python, bash, kubectl and Ansible to improve monitoring/alerting as well as automate processes through interactions with RESTful & GraphQL APIs• Worked with AWS EC2, S3, and other cloud offerings to implement distributed environments

Tampa, Florida, Us

• Technical lead for Operations Engineering team. • Advanced troubleshooting of complex issues, primary escalation point for junior engineers, and overall process improvement• Subject Matter Expert on multiple technologies - Splunk, Elasticsearch, ArcSight, Linux• Frequently presented training sessions at weekly meetings for existing team members to learn more in depth technical issues• Wrote knowledge base (KB) articles to share standard operating procedures, best practices, and troubleshooting guides for common issues with rest of engineering team• Built new hire engineering training labs for operations engineers• Planned and oversaw configuration changes and upgrades for multiple SIEM platforms• Wrote annual deep dive technical Health Checks on customer environments to build road maps for overall posture improvements, and presented to key stakeholders• Participated in technical interviews for new engineers• Contributed updates and feedback to health monitoring scripts• Contributed to design of alerts based on multiple technology system health data.

Tampa, Florida, Us

• Triaged health alerts, troubleshooting and remediating issues in multiple technologies• Identified and fixed health and configuration problems on Splunk, ArcSight, Elastic/ELK stack, McAfee ESM, and RSA NetWitness• Enhanced core competencies in troubleshooting Linux systems• Evaluated standard performance and availability on customer environments multiple times a day to ensure continued stability

Tampa, Florida, Us

• Triaged alerts to detect and identify potential security incidents, and make strategic recommendations on best practices to mitigate or remediate security incidents• Provided Threat Detection (Content) team 150+ tuning recommendations to improve alert efficacy• Built Active Directory lab to replicate unexplained anomalous Windows log activity to prove benign activity, significantly reducing alert volume• Built integration between ticketing system and chat system to provide visibility into SLAs nearing limits, reducing number of breaches• Investigated security logs in multiple SIEMs: Splunk, Qradar, ArcSight, LogRhythm, McAfee ESM, AlienVault, and RSA NetWitness

- Monitor network traffic on both internal and external facing customer networks for the FAA- Utilize multiple Network Security Tools such as ArcSight Manager, Snort, Wireshark, Cisco FireSight, and others to process syslogs for network events- Write and deploy custom signatures to detect unique threats- Assist in Credential Management, the creation, deletion, enabling and disabling of user accounts.- Performed System Administrative duties in Active Directory, LDAP, RSA, and proprietary databases to manage user - Monitor event logs from a variety of network devices including Cisco FirePOWER IDS, Servers (Windows, Linux, and Solaris), F5 Load Balancers, McAfee Firewalls, Cisco switches, routers, and ASAs

Melbourne, Florida, Us

Helped maintain large Telecommunications infrastructure for the FAA Operational network. Identified and repaired issues with communication equipment interacting with variety of vendors including Cisco and Sycamore equipment.Perform as the first line of defense to take appropriate action toward resolving network problems as they appear. Detect, analyze, and resolve network switching and transmission system problems while minimizing impact on customer service.Utilize network monitoring systems such as SNMPc.Configure Cisco routers and switches and troubleshoot network management connections as well as analog and digital services from DS0 to T1 bandwidth.Identify, diagnose and resolve problems affecting network performance.Provide technical support and troubleshooting to users.Maintain current knowledge of relevant technology pertaining to networks.Recommend and/or perform corrective actions for the network.Remotely test the network to verify the availability of the network or to isolate issues in the network.

Munich, De

Helped implement a global migration project for Siemens Energy from Windowx XP to Windows 7, including creation and migration of computer objects and utilizing Active Directory and NetPro servers to manage user access control levels and software licenses. Post migration helped trouble issues ranging from installation of nonstandard software to troubleshooting domain trust issues.