Travis Conner Email & Phone Number

Performed Preventative Maintenance on hydraulic, pneumatic, electric and mechanical systems.Certified operator of forklifts, overhead cranes, and manlift. Troubleshoot and repaired failures to minimize unscheduled downtime.Participated in safety meetings and 5S program.Used Learning2Lean online inventory and workflow management system.Experienced in maintaining hydraulic forges, induction units, CNC Lathe with Fanuc controller, 3-roller straightener, furnace, molded plastic injection machines, programmable logic controller, shears, sandblaster.

Sandblasted and painted Vessels, Heat Treaters, Allocation units and piping for commercial customers in the oil and gas industry adhering to all applicable OSHA and EPA regulations.Inspected final products to ensure compliance with QA standards.

Tulsa, Ok

Managed Collections and QA vendors servicing FNMA, FHA, USDA, GINNIE, VA, and bank owned loans in compliance with Investor guidelines and applicable Federal and State regulations. Worked annually with various internal stakeholders to ensure all policies, procedures and training material maintain compliance with applicable Federal and State guidelines and HUD servicing guidelines. LOB project team lead responsible for the resource allocation, risk identification, data profiling and cleansing, KPI monitoring, LOB engagement and customer buy-in for the simultaneous conversion of core servicing system (conversion from Fiserve to MSP), IVR, and online customer portal over a twelve-month period for Collections and SPOC departments. Provided coaching to agents and led calibration session with management teams for approximately 250 interactions per month. Subject matter expert for Collections and SPOC departments responsible for coordinating research on complaints received from State Attorney Generals or the CFPB and worked directly with legal counsel on LOB response.Managed Vendor oversight of outsourced Collection FunctionDeveloped/Produced Vendor QA and KPI metric ReportingDeveloped/Produced Collection P&P’sDeveloped Collection QA Function to test against CFPB/OCC/Agency guidelines/published P&PImproved QC and Collection Regulatory Compliance scores by 60%Developed/Produced KPI and Exception reporting, Identified gaps/opportunities, re-drawing process flows, resulting in a 77% improvement(penetration rate and call compliance)Stratified portfolio, developing a key data and risk based collection strategy enhancing operational Performance

Load Planned and Dispatched fleet of 20 OTR semis.Increased weekly sales from $80K to $120K.Reviewed all DOT inspections and log sheets.

Increased ROI from -4% to 10%.Authored departmental policies and procedures manual.Developed and implemented QA procedures and productivity tracking.

Hired and managed up to 30 employees including training and development for Early and Late Stage collections.Became Certified Collections Professional by ACA International.Monitored KPIs and reported delinquency trends nd projections to senior management. Resolve all escalated accounting disputes for LOB including analyzing closing documents, escrow docs., force placed insurance, and other changes. Coordinated document retrieval for accounting adjustments. Develop an environment focused on first contact resolution.Managed staffing for inbound and outbound coverage.

Mechanical Engineering

Upon completion of Tulsa Community College's Mechanical Engineering program I will posess the appropriate knowledge and practical skills.

Associate'S Degree, Enterprise Development

Upon completion, I developed an entrepreneurial mindset with the skills to launch and grow a sucessful business by identifying.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

After I completed Tulsa Community College's Liberal Arts degree I cultivated a foundation of critical thinking that integrated our.

Diploma, General