Travis Danner Email & Phone Number

Livermore, California, United States

Livermore, California, United States

Livermore, Ca/Pleasanton, Ca

-Responsible for receiving, reviewing and completing Request for Proposal (RFP), Request for Information (RFI) and Request for Quotation (RFQ) solicitations from institutions in the fields of higher education and professional testing/certification. Completing 20-30 such proposals yearly and managing multiple proposals simultaneously. -Collaborating with sales and executives teams to craft successful proposal strategies. -Ensuring full completion of solicitation requirements including associated paperwork. -Writing thoughtful and thorough responses to queries from potential partner institutions. -Collaborating with employees in all divisions including operations, engineering and executive teams to research full details of business operations to ensure most complete information included in RFP responses.-Creating thoughtful questions for potential partner institutions during established Q&A period to ensure sales and executive teams have most complete set of information to craft pricing and response strategies.Responsible for meeting both internal and external proposals deadlines.-Printing and shipping full proposals for delivery to potential partners before RFP deadlines.Managing and editing company knowledge base using RFP360 platform.-Crafting market-facing press releases for new product launches, executive hires and company milestones based on specific specifications set forth by executive team.-Crafting, researching and distributing company white papers to create thought leadership in the online proctoring marketplace.

Livermore, Ca

-Monitoring Social media for customer comments, competitor analysis, and trends in education market.-Curating and writing weekly business intelligence briefing for executive and sales teams.-Maintaining up-to-date competitor information database for executive team.-Using Excel and Powerpoint to create and distribute client-facing executive summary reports measuring exam volume and customer satisfaction.-Writing and distributing employee-facing company newsletter.

Livermore, Ca

-Ensuring completion of reservations for all customers on a case-by-case basis.-Interpreting proctor reports for information relevant to customer difficulty.-Assisting Assessments team to ensure accurate exam information.-Assisting proctors and customers with live troubleshooting for variety of issues.-Coordinating by telephone and email with instructors and institution representatives for a variety of issues.-Coordinating with customers via telephone and email.-Coordinating with management to ensure best possible customer and company service.-Managing incomplete appointments including all relevant information via Escalation Center.-Answering Advocate Team emails.-Coordinating with customers, institutions and Assessments Team for scheduling and rescheduling of exam reservations.

Livermore, Ca

-Providing quality customer service.-Ensuring academic integrity of all exams processed, including identity checks, exam environment checks and monitoring test-taker activity during duration of active exams.-Monitoring up to 10 exams simultaneously.-Diagnosing technical issues test-takers experience to provide quick and efficient service.-Help desk training to better serve test-takers through determining computer performance and scheduling of proctoring sessions.-Providing support for a variety of issues to test-takers.-Assisting fellow proctors with technical issues.-Working as a “floater” to ensure fellow proctors receive ten-minute breaks.-Working shifts as team leader to assist fellow proctors in a team setting.-Coordinating with management and staff to provide excellent customer service to test-takers.

San Francisco Bay Area

-Providing weekly coverage of the San Jose Earthquakes of Major League Soccer.-Writing several weekly articles covering games, providing analysis and covering team news.-Maintaining an active presence on social media including providing insights on the team, interacting with fans and spreading awareness of subscriptions for TheAthletic.com.-Writing and editing stories using WordPress.-Pitching and refining weekly story ideas in collaboration with publication editors.-Networking with players and team officials to refine knowledge of the team and provide stronger coverage.-Conducting player and team officials in the post-game locker room, press conferences, telephone interviews, and face-to-face.

Livermore, Ca

-Providing quality customer service.-Overseeing food orders with a specific budget, coordinating staff and training new hires.-Preparing food to specific recipes and limiting waste of product.-Operating heavy machinery used to make sauces, dough and shredding cheese.-In addition to kitchen duties, also front of house duties such as taking phone orders, mediating conflict between customers and employees and working with IT to resolve technological issues.-Working closely with ownership to plan and improve business.-Ensuring quality in all aspects of business, front and backend.

Livermore, Ca

-Providing quality customer service.-Opening the store and preparing a large scale buffett daily.-Ensuring food quality and coordinating lunch buffet.-Delegating tasks to fellow employees.-Cold calling customers to discuss special offers.-Assisting management with inventory.-Distributed coupons in local community.-Ensuring all ancillary tasks were fully completed.-Providing support to every aspect of the restaurant.

Livermore, Ca

-Coordinating with fellow delivery drivers on large amounts of delivery orders in a way which made best geographical sense.-Made sure delivery orders were always to customer satisfaction and delivered in shortest amount of time possible.-Coordinated with customers on large catering orders.-Assisting kitchen staff with preparing accurate completion of customer orders.-Taking customer orders.-Working with fellow employees in maintaining store cleanliness

Livermore, Ca/San Ramon, Ca

-Providing quality customer service.-Delegated tasks to employees.-Provided support to rest of management team.-In charge of shipping and receiving of product, as well as being responsible for all product on hand.-Supervised special order procedure. -Handled large amounts of cash and ensured deposits were correct.-Supervised Ticketmaster kiosk and coordinated with their office in case of problems.-Assisted in both store closings and liquidation when company announced it was going out of business.

Master Of Arts - Ma, Cinema Studies

Bachelor'S Degree, Cinema

Associate'S Degree, English/Language Arts, With Honors

Activities and Societies: -The Express, student news paper. Editor-in-chief. -Naked, student magazine. Editor-in-chief. -Journalism Club..