Travis Daugherty Email & Phone Number

Republic, Mo, Us

• Collaborated with physicians regarding patient concerns for psychosocial related interventions/assessments.• Administered patient Discharge Planning, Medicare/Medicaid Assistance and Education, Advanced Directives/Living Wills, Behavior Management Programs, Staff In-Service, and Group Facilitation.• Completed patient Plans of Care regarding psychosocial concerns and made referrals to psychological/psychiatric services with routine assessments that included MDS, UDA, NOMC, Social Histories and Quarterly/Annual Reviews.• Coordinator for patients Dental, Vision, Auditory, Home Health and Durable Medical Equipment services along with financial assistance/education.• Served as point of contact for residents and families for investigating theft/loss concerns, crisis interventions and general grievances.

Burlington, Ma, Us

Ascend Learning is a world-leading technology and education company that brings unique content, software and great student results to high-growth career industries. We provide customized learning solutions to students in the beginning of undergraduate studies and throughout their professional careers. Our customers are in universities, colleges and businesses around the globe. ExamFX offers a complete program of online training for insurance licensing and securities exams, designed to ensure you pass on first attempt. My role is to provide daily services for assigned accounts, explore opportunities for growth and expand partnerships.

Shawnee, Kansas, Us

DataFile is a technology partner that specializes in solutions for healthcare practices across the United States designed to free up staff, time and space. DataFile offers a superior medical record fulfillment process, a proven electronic medical record implementation scanning service and a host of document management solutions. Specific products and services include Electronic Release of Information (eROI), eFiling & eFiling Plus, Security Risk Assessment and Document Scanning for electronic medical record conversion. Working in business development from April to July of 2015 my role with DataFile was to conduct all sales activities and relationship building with medical professionals in order to efficiently sell services to new clients and up sell to the DataFile existing client base.Beginning in August of 2015 I was promoted to Account Services Manager where my role was to manage the daily operations of the Release of Information (eROI) division of service for DataFile. Responsibilities include staff management (2 supervisors and 12 representatives of the company's eROI division) as well as 64 clients. The role required prioritization skills with daily workflow organizing diverse material to handle multiple, competing and changing priorities. I was required and performed effectively without supervision, within established time limits and ongoing deadlines.

Kansas City, Missouri, Us

McDonnell & Associates has provided services since 2001 and is a quality comprehensive mental health service center, offering various mental health and Medicare sponsored services to those in need in the Kansas City area. Services include Therapy, Child Mentors, Parent Aid/Education and a Medicare program called Transitions of Care. My role was to develop market positioning by locating, defining and negotiating business relationships as well as manage the Transitions of Care-Medicare program.• Community liaison to provide education, give presentations and identify community needs for service implementation.• Transitions of Care Coordinator overseeing 8 staff members to provide post-hospital services for patients at North Kansas City Hospital to promote wellness, plan of care implementation and reduce readmissions for Medicare Part A&B recipients. ww.mcdonnellandassociates.net

Kansas City, Missouri, Us

Direct Client Services serving as the lead client contact possessing skills in marketing, customer service, planning and project management to help achieve client established goals and attain real success with their online communities.- Abilities recognized for superior performance and promoted within 10 months to senior level among the Client Services team.- Marketing and Site Success Strategist for client base to assist in reaching client determined goals with use of industry best practices.- Escalation point and owner for resolution clients concerns/issues regarding grievance/crisis intervention related to software or services.- Manage post implementation projects with clients concerning ‘add-on’ purchases such as interfaces, new Modules/functionality, etc. that involved working with support, business analyst, engineers, designers and IT.- Responsible for creating sales opportunities through add-on or enhancement software/services to existing client base; 2011 set company record in add-on sales for the Account Management group bringing in over $134,000 .- Development of Client Contact Measures that included monthly, quarterly and annual client reviews/planning sessions with client base to revisit objectives and evaluate success of established goals. - Provide education and training to new employees within the Client Service/Reference Management role as indicated.

Kansas City, Missouri, Us

Provided Services to Homecare Clients with an emphasis on developing and maintaining Reference-ability, providing sales support and professional activity to enhance quality and provide conditions to achieve client goals for the Southeast Region of Homecare.- Maintained and developed reference-ability, provided sales support, client service related duties, i.e., managed add-on projects, Milestone Management and Resource Assignments for a client base totaling 59 by end of 2007.- Client point-of-contact and escalation point for grievances/concerns/crisis intervention related to software or services.- Managed Post implementation projects with clients concerning ‘add-on’ purchases such as interfaces, new Modules/functionality, etc. that involved working with business analyst, engineers and IT.- Provided revenue opportunities through add-on or enhancement software/services to existing client base; approximately $1,500, 000 in enhancement sales and/or opportunities to existing Inside Sales team from 2005- 2007. - Prepared existing Reference Clients for site visits and Reference related calls. - Assessed existing client base for potential of enhancing their reference status for the potential of being used for reference related activity by the sales team. - Reference Client Development; Met annual goals of two new Reference Clients for the Southeast region each year with two new Reference Client sites in 2006 and two new Reference Client sites in 2007. - Planned and coordinated Cerner and Client events (i.e. Regional User Group Meetings, National Association for Home Care & Hospice and the Cerner Health Conference). - Served as point person and owner for the resolution of client concerns that required the attention of key Cerner team members (i.e., development, IT, support, etc.) - Provided education and training to new employees within the Client Service/Reference Management role as indicated.

Established and maintained professional relationships to generate appropriate referrals/admissions from customers which include physicians, nursing homes, assisted living facilities and hospital personnel. Generated appropriate referrals to Odyssey Healthcare by establishing professional and productive relationships with all referral sources. Provided educational in-services to accounts on a regular basis becoming a resource for customers and the community. Prepared weekly, monthly and quarterly reports to gauge personal performance and formulate budget projections. Effectively implemented a territory management system to strategically assess the territory on an on-going basis and adjust plans/actions in order to achieve desired outcomes. Maintain standards of high quality customer service and show respect to all constituents, both internal and external. Established and maintained ongoing public relation efforts to increase community understanding of Odyssey programs and improved relations with current and potential referral/payer sources.

Managed the professional activity of Assisted and Skilled Nursing Facilities in order to enhance or restore the capacity for quality services and conditions to achieve their goals. Generated 30% increase gross revenue for GHC October 2000- September 2004. Supervised five (5) junior consultants and administer training and general orientation of newly acquired staff. Marketed company services to new accounts and possess a personal 100% contract retention. Collaborated with Physicians regarding patient concerns for psychosocial related interventions and assessment. Developed and implemented a 2004 Workshop series that involved teaching Social Workers skills in assessing and maintaining the positive health of Nursing Home Residents. Interviewed/Implemented Junior Consultant Staff increase by 150% in order to meet the increased contractual demands in Q4 of 2002. Provided training and orientation to newly acquired Social Service Directors of contracted facilities. Developed Policies/Procedures for skilled nursing facilities drafted to comply with state and federal regulations. Coached facility staff for crisis interventions and perform audits pertaining to patient concerns or state survey preparation. Provided Educational in-service presentations to facility staff as indicated. Cultivated working knowledge of managed Care Payers including Medicare, Medi-Cal, Medicaid and other private insurance institutions. Composed routine reports following facility visits and guide staff to promote quality documentation and patient care planning. Prepared weekly and monthly financial reports to gauge company revenue and formulate budget, revenue forecasting.

Directed Social Services in a for-profit, 72 bed Skilled Nursing Facility primarily focused on the geriatric population. Collaborated with physicians regarding patient concerns for psychosocial related interventions/assessments. Administered patient Discharge Planning, Medicare/Medi-Cal Assistance and Education, Advanced Directives/Living Wills, Behavior Management Programs, Staff In-Service and Group Facilitation. Completed patient Plans of Care regarding psychosocial concerns and made referrals to psychological/psychiatric services with routine assessments that included MDS, RAPS, Social Histories and Quarterly/Annual Reviews. Assisted patients with Dental, Vision, Auditory, Home Health and Durable Medical Equipment services along with financial assistance/education. Served as point of contact for resident and families for investigating theft/loss concerns, crisis interventions and general grievances.

Hope Care Center- Kansas City, MO.Facilitated Social Services and Marketing in a not-for-profit skilled nursing facility devoted to the AIDS/HIV community.• Assisted Physicians regarding patent related concerns for interventions and assessment.• Marketed facility services to Physicians, Hospitals, Home Health Agencies and other nursing facilities.• Administered patient Discharge Planning, Medicare/Medicaid Assistance/Education, Advanced Directives/Living Wills, Behavioral Management Programs, Staff In-Service and Group Facilitation.• Assisted patients with Dental, Vision, Auditory, Home Health and Durable Medical Equipment services along with financial assistance/education.• Point of contact for resident and families for investigating theft/loss concerns, crisis interventions and general grievances.• Completed patient Plans of Care regarding Death/Dying issues, Mood/Behavioral problems and made referrals to psychosocial/psychiatric services with routine assessments involving MDS, RAPS, Social Histories and Quarterly/Annual reviews.• Counseled wide range of individuals and families at time of significant family crisis including loss and grief counseling.

Bachelor, Science Social Work

Social Work

Education record