Service Manager
Cummins Mid-South, Mobile Alabama
Mobile , Alabama
I started as an industrial road mechanic promoted to service manager and assisted as the branch manager role for 9 months. I worked as a road mechanic on crew supply boats to repair and maintain industrial equipment such as fire pumps, excavators, etc. Dispatched on 24/hr. on call duty by helicopter to oil rigs under time sensitive schedule to make repairs as needed on motors, gearboxes, engines, minor generators repairs. Promoted to service manager customer service, price quotes, and timeframe of repairs, resolve customer concerns, supervision of 30 staff, resolve issues as they arose with customers, technicians and service calls when needed. 9 months temporary assignment as branch manager to ensure production goals were met, worked directly with CEO on projects, resolving issues and expanding business clientele.