As a Customer Retention and Development Manager at Expeditors, I leverage my expertise in freight forwarding, international/domestic logistics, and air/ocean/ground freight to enhance customer satisfaction, loyalty, and growth. I have over 15 years of experience in domestic transportation, where I managed the operations, sales, and customer service of a multimodal transportation network across North America. I have developed and implemented strategies to optimize the performance, efficiency, and profitability of the Transcon product, as well as to foster strong relationships with internal and external stakeholders. I have also contributed to multiple projects and initiatives that align with the company's mission of delivering excellence in global logistics solutions. I am passionate about providing innovative and customized solutions that meet the diverse and evolving needs of our customers, and I am always eager to learn new skills and technologies that can enhance our capabilities and competitiveness. I value teamwork, integrity, and customer focus, and I strive to bring these values to every interaction and collaboration.