Travis Drew Email & Phone Number

Knightdale, Nc, Us

Knightdale, Nc

Richmond Hill, Ontario, Canada

• CS team lead, working to found the new customer service team to improve efficiency and adaptability for the purpose of supporting future growth.• Work to cultivate ongoing relationships with all clients within the Northeastern United States, managing more than 75 individual accounts in addition to assisting with developing new sales leads for the territory.• Purchase order processing, including some contract review duties, with an estimated 1,000 POs processed each year.• Develop product, technical, and market trend knowledge of the medical device industry to better assist our clients.• Collaborate with the Sales, Production, and Accounting teams to manage all aspects of the client experience, from the quoting stage and onwards through purchasing and extended support.• Work closely and directly with hospital purchasing teams, distributors, biomedical engineers, and physicians to identify solutions to complex problems, supplying the best fit products for their needs.• Assist the sales team with prospecting, quoting, and ongoing client support duties.• Communicate with clients over the telephone to create quotes and problem solve for ongoing issues.• Quote generation, working with the sales team to provide clients with timely, same-day quotes.• Function as the primary point of contact for any customer complaints within a designated jurisdiction, working to provide swift, decisive, and lasting resolutions. Interface with the customer directly via phone and e-mail to navigate these sensitive issues.

Richmond Hill, Ontario, Canada

• Manage accounts for all individual business entities within the region of the Northeastern United States.• Coordinate logistics with purchasing, sales, production, and accounting teams to ensure fast delivery of potentially life-saving medical equipment to hospitals and medical centers.

• Coordinated and oversaw social media operations across over 9 individual accounts for various brands within the company, building them to see monthly increases of 30%+ engagement since taking the role, totaling in over 400% YOY engagement growth.• Authored over 2,000 product descriptions for use across 5 websites.• Analyzed marketing data to plan future campaigns, utilizing tools such as Google Analytics.• Created and executed some of the marketing pushes that resulted in Big Al’s winning the 2018 Canada Post E-Commerce Innovation Award for Best Marketing & Brand Engagement, bringing over $50,000 in shipping credits to the company.

Oklahoma City, Oklahoma Area

• Developed new tools for refining the workflow of the tax department, utilizing Javascript and Adobe Acrobat.• Oversaw the verification of over 900 individual accounts, including maintaining Power of Attorney and ensuring consistency in tax rates, in collaboration with tax agencies in all 50 states.

Tutored a wide variety of students in Philosophy and the Humanities.

Oklahoma City, Oklahoma Area

• Worked with a small, intimate team through high stress situations to ensure a better quality work environment for everyone while maintaining an excellent customer experience.

Oklahoma City, Oklahoma Area

• Started as a host, and served a wide variety of regular customers for years.• Oftentimes managed the front end of the restaurant alone, proving capable of managing dozens of customers' needs and 6 - 10 staff at once.

Bachelor Of Arts - Ba, Philosophy, 3.68

Activities and Societies: Secretary of the Philosophy Club. Participant in the UCO MERGE Program for exchange students settling into life.

Bachelor Of Arts - Ba, Philosophy, 4.0

Studied abroad as a national Gilman scholar.