As a Branch Operations Lead at YMCA, I have been applying my change management expertise and customer satisfaction skills to enhance the performance and quality of the organization. With over 10 years of experience in various industries and roles, I have developed a versatile and adaptable approach to managing operations, leading teams, and solving problems.My passion for continuous improvement and customer service stems from my military background, where I honed my communication and leadership skills as a Marine and a Field Artillery Cannoneer. I also have a strong track record of training initiatives, warranty analysis, and field support, which have contributed to the improvement of overall quality statistics for my previous employers. I am motivated by the mission and values of YMCA, and I strive to make a positive impact on the community through my work.