Travis Epps Jr Email & Phone Number

San Antonio, Tx, Us

Austin, Texas, United States

• Used company troubleshooting resolution tree to evaluate technical problems while leveragingpersonal expertise to find appropriate solutions for Apple devices and Chromium web browsers.• Updated and maintained database with accurate customer information and timely data entry.• Addressed customers courteously using suitable methods and problem-solving skills.• Developed and maintained working knowledge of internal policies, procedures and services toappropriately address customer issues.• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.• Maintained knowledge of company products to provide helpful suggestions and recommendations tocustomers.• Provided account information to customers and explained bill service policies and customer rights.• Investigated and researched issues to determine root causes and appropriate resolution methods.• Demonstrated the ability to provide assistance and guidance to team members, resulting in improved workflows.• Committed to sharing knowledge and expertise to help achieve collective goals.

Austin, Texas, United States

• Leveraged Visual Studio Code to learn programming languages for frontend and backend operations.• Delivered exceptional support in creating an algorithm for Kraken

Austin, Texas, United States

Within this role, I collect and deliver packages, documents, and several items from clients to designated pickuppoints.During this tenure, I transport packages to specified delivery locations promptly and safely.Moreover, I cultivate professional relations with customers.My key successes for this role are:Increased delivery productivity and decreased overtime up to 1.5 hours by coordinating with teammates.Ensured timely delivery of couriers by providing exceptional assistance in creation of perfect in-buildingroute.Decreased package sorting up to 15 minutes for earlier on-time deliveries.Reduced driving area and enhanced deliveries per hour from 12 to 15 by exchanging packages withteammates.

Lansing, Michigan, United States

East Lansing, Michigan, United States

I was entrusted with optimizing effectiveness of dish team by assigning roles effectively.It is worth mentioning that I streamlined workflow and lead one-hour decrease in closing time by steeringsignificant efforts.Furthermore, I managed cashiering activities while ensuring accurate transactions / delivery of service tocustomers.A section of my key contributions includes:Demonstrated exceptional customer service skills by warmly greeting customers and creating welcomingenvironment.Reduced search time and improved overall operational efficiency by executing efficient reorganizationstrategies for food inventories.

Not Applicable, Communication And Media Studies

High School Diploma, 3.22