As a performance coach for Athletes, high-intensity performance careers, and businesses, I strive to provide a growth mentality and increase performance through mental coaching and skills training. ● Identifying mental strengths and weaknesses that contribute to or affect an athlete’s performance● Providing individual and group level mental performance consultation and skill development to athletes, coaches, and business leaders to enhance coaching effectiveness● Developing mental strategies that enable athletes to cope with and overcome setbacks or injuries● Refers, consults, and collaborates with other professionals for holistic care● Maintains timely records and necessary statistics for mental performance consultation ● Maintains administrative and site duties

● Deliver expertise in instructional methods and training techniques, including curriculum design principles, adult learning theory, and online learning strategies for North America Business units. ● Collaborate with organization leaders to identify performance challenges and create progressive development programs● Created orientation & onboarding programs, and skills gap training for long-term organizational growth● Created Quality Analysis team and processes for customer and employee success● Managed implementation of several new core systems for operation team (450 employees)● Consult departments and own solutions, advancing and cataloging learning materials through a Knowledge Base program● Collaborate with internal and external subject matter experts and/or vendors to provide onsite training solutions● Annually track, report on, and influence KPIs through employee development ● Within a year, expanded the accessibility of an online learning system from ~300 employees to 1,600+ and expanded to 4 new business units● Was responsible for the onboarding and training of 350+ newly hired employees annually ● Managed teams in workflow management, hiring, and performance improvements● Managed Onboarding, Quality Analysis, and Product Knowledge teams● Partnered with BPO and external vendors for onboarding and execution of quality

My team delivers training content that helps to develop soft skills. We focus on delivering content to bridge the soft skills gap and enable associates to more easily and comfortably step into roles they have been promoted into as they take the next step in their careers. We progress our employee's product knowledge, level up soft skills, provide leadership training, and advance Sales and industry trends.

Graduate Student in Sport and Exercise Psychology