Travis G. Email & Phone Number

Joined IBM on January 1st, 2022

Portland, Oregon, United States

Irvine

Irvine, California, United States

Corona

Irvine

I worked in Onica's MSP division (Managed service provider). Our team was responsible for new and ongoing management of client infrastructure and workloads in the AWS cloud platform. I assisted customers with: infrastructure migrations from on-premises or co-located datacenter environments to AWS, assisted customers with architecting highly available, highly scalable, and cost effective solutions for their business needs. While on the MSP team, I also worked with our clients through consultation of their IT staff or by directly assisting with implementing changes to our customer's AWS infrastructure. Often building new resources or troubleshooting and repairing resources that were no longer functioning properly. In addition to AWS platform management for clients, support often extended to OS (Operating System) level or application level troubleshooting and repair for clients. I have found myself assisting clients with troubleshooting a multitude of issues ranging from: Windows Server, Linux Server, Relational Database (MySQL, Postgres, MSSQL, Aurora) troubleshooting, enterprise applications and service issues such as: Microsoft Hyper-V Clusters, Linux Web Servers, Active Directory authentication issues, VPC (virtual private cloud) networking design, network and VM (virtual machine) security, PCI compliance auditing and support, just to name a few. I have some DevOps experience in regards to infrastructure deployment and configuration management through the AWS service, CloudFormation. I was also effective at consulting our clients about options available to them to reduce their monthly spend. This was performed by: configuring logging for client systems, using the historical data metrics from the logs, and performing workload analysis to help our customers run their workloads at a fraction of the cost of their on-premises environments by 'right-sizing' their servers. (Moving low-resource intensive workloads to smaller virtual servers.)

Rancho Cucamonga, Ca

I was part of a larger team responsible for supporting approximately 1200 small to medium sized businesses as part of of Managed Services division of Cal Net. Below are examples of average day-to-day support requests or maintenance tasks that I would assist with:Hyper-V 2012 virtual machine creation and management.Windows DFS configuration and troubleshooting.PowerShell based administration of client systems such as: Office 365, Exchange Online, Azure Active Directory, and on-premises Active Directory.I also helped to manage and maintain our private cloud infrastructure of approximately 130 Citrix VM's in our datacenter.I also helped to implement new features for clients such as:vCenter and vSphere deployments, setup, configuration, and troubleshootingHyper-V 2012 High Availability Cluster and Host configuration and troubleshooting.Office 365 deployments, migrations, configuration, and troubleshooting.Implementing federation services for enabling either single sign-on or same sign-on using: Azure Active Directory Sync, Microsoft DirSync, or Active Directory Federation Services 2.1/3.0.Group Policy Object creation, management, and troubleshooting.I created some internal tools for our team to help with troubleshooting:I developed PowerShell scripts for on-premises Microsoft Exchange to help expedite troubleshooting of common Exchange issues.I deployed a Windows Server Update Services farm for our private cloud infrastructure to maximize bandwidth conservation and reduce patch management overhead across our entire datacenter fleet.Deployed Paessler Router Traffic Grapher (PRTG) instance into our datacenter and configured approximately 30 client SonicWall firewalls to act as SNMP monitors so we could identify network, bandwitdh, latency, or VPN tunnel issues for our clients accessing their workloads in our prviate cloud platform.

Anaheim, California

- Responsible for supporting approximately 250 employees- Maintain servers and network of 9 locations- Responsibilities included: upgrade/test various network devices and servers, LAN/WAN troubleshooting, repair of hardware/software, printing, and network connectivity issues- Diagnose and repair server and SAN production environment- Evaluate network and test/demo new products to unify systems within dashboards to streamline visual perspective of network/server health such as Meraki networking equipment- Configure/repair/install LAN switches to ensure maximum uptime for end users- Delegate responsibility to Help Desk technician- Systems utilized include: Active Directory, Exchange, SQL, Hyper-V, VmWare, MPLS, Cisco/Netgear switches- Plan/Develop/Execute special projects

Lake Forest, Ca

- Provided support to approximately 1500 employees.- Worked with Sr. System Admins team to design, implement, and deploy Point-to-Point VPN tunnels from remote branch offices to be able to connect to the datacenters.- Created a Linux PXE server to be able to mass image computer equipment with correct OS version, software stack, and configuration settings for our domain.- Assisted Sr. System Admins team with new server upgrades, configurations, builds, and deployments.- Systems Utilized: VMWare, PRTG network monitoring, Server 2008 R2, Server 2012 R2, Windows DFS, QNAP NAS, Ubuntu Server, Windows 7, PowerShell, Cradlepoint Routers, Verizon 4G air cards, Dell SonicWALL, Cisco Meraki, and Active Directory.- Provided support for approximately 1500 employees.- 3G/4G capable wireless access point configuration and deployment.- Creation of PowerShell scripts to ease the workload necessary to prep roughly 300 Windows 7 endpoints for domain migration.- Built streamlined process of asset creation in asset tracking software.- Built streamlined workflow for prepping new endpoint equipment for rapid deployment into the field.- Maintained high ticket closures and exemplary CSAT's through duration of employment.- Assisted IT Administrative team with server prep and re-purposing: Wiping data, performing disk checks, installation of VMWare ESXi 5.5 or 6.0, network configuration, initial setup of EXSi Host.- Assisted users with troubleshooting Citrix issues.- Assisted IT Administrative team with controlled penetration testing.- Systems Utilized: Active Directory, Windows Server 2008 r2, Windows Server 2012 r2, Dell SonicWALL, Windows 7, VMWare ESXi 5.5 and 6.0, Citrix.

Santa Fe Springs, Ca

- Provided support for approximately 600 employees.- Managed, troubleshot, and maintained over 30 Windows servers.- Supported employees with IBM AS/400 issues.- Terminal Emulator telnet support.- Windows Print Server management.- MPLS network troubleshooting at over 50 branch locations and 9 warehouses.- Responsible for Active Directory changes and updates.- User account creation including Office 365 license provisioning.- Internal (Windows DNS server) and External DNS (Network Solutions) records management: A, CNAME, MX, SRV, and TXT records.- Group policy creation, deployment, and management.- Windows ADFS 2.0 configuration and management.- Windows DFS setup, configuration, management. Including both NTFS Sharing and Security policies.- Active management of Windows Server versions: Windows 2003 r2, Windows 2008 r2, and Server 2012.- Management and Troubleshooting of over 800 end point devices; roughly 600 devices were PC's, 200 were mobile phones.- Systems Utilized: Windows Server 2003 r2, Windows Server 2008 r2, Windows Server 2012, IBM AS/400, ManageEngine ServiceDesk Plus, TrustWave, Active Directory, Windows DNS, Windows AD FS 2.0, Windows Group Policy Management, Office 365, Windows 7, MPLS, Windows Print Server, Windows DFS, Windows IIS, HP Proliant Gen 6 Servers.