Instructor for Microcomputer Technician, Computer Networking and Computer Security (Grades 10–12) Teacher ResponsibilitiesTeach and train students to become network technicians and security professionals as well as prepare them to obtain their CompTia A+, Network+ and Security+ CertificationsManage 30+ students in a continuing learning and work environmentMaintain business contacts for advisors as well as potential work study/internship sites for my studentsGeneral paperwork: Student history, lesson plans, testing history, VUE testing center, CompTia Member center, internship/work study programsAssist in maintaining school computers and network infrastructure, 3500+ clients on an Active Directory Domain

Directed and implemented the creation of the CTE Windows Active Directory Domain to meet compliance settings for vendor software licensing requirements.Utilized student technician skill sets to develop in‐house CTE teacher systems: Student Upload, Teacher Toolkit, CTE HelpdeskMaintained Active Directory policies, security and deployment strategies to ensure high reliability and uptime of 3500+ CTE computers, printers, and associated network devicesTrain student technicians to become skilled in computer and network troubleshooting as well as develop personal skills necessary to communicate with teachers and other staff regarding technical issues

Manager: Ensure proper and smooth operation of all aspects of an Internet Service Provider and small businessBookkeeping: Full knowledge of QuickBooks Pro for all aspects of bookkeeping, payables, receivables, payroll and billingService Technician: Diagnose and repair all types of computers on all types of Operating Systems and environments. PC, Macintosh, Windows 95 and 98, OS 7.5 and 8.0, Linux variantsCustomer Support: Assisting a 3000+ user customer base in the operation of the internet and computers in general. Phone and in’person supportAdvertising: Soliciting and purchasing cost effective advertising for internet accessCustomer Relations: Listening and helping customers with problems and concerns

Service Manager: Responsible for determining problems customers were experiencing and explaining what can be done. Assisting customers with purchasing of new computers and upgrading computersSales: Letting customers know what was available and the advantages and disadvantages of computers and related equipmentPurchasing: Competitive purchasing of computer parts and accessories. Ensuring that the company was purchasing quality equipment at competitive pricesCustomer Relations: Explaining computers and computer operation to customers. Explaining computer problems and resolutions for computer repairSupervisor: Supervised bookkeeper and computer technicians. Ensure proper and effective work methods. Help tutor SISD students in computer repair and maintenance