Managed a portfolio of national accounts. Responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts. Generate sales among client accounts, including upselling and cross-selling Develops and maintains long-term relationships with accounts Clearly communicated client needs and demands to CRI, and ensured we were in… Show more Managed a portfolio of national accounts. Responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts. Generate sales among client accounts, including upselling and cross-selling Develops and maintains long-term relationships with accounts Clearly communicated client needs and demands to CRI, and ensured we were in a position to succeed Forecasts and tracks client account metrics Manage projects within client relationships, working to carry out client goals while meeting company goals Collaborates with sales team to reach prospective clients Service multiple clients concurrently, often meeting deadlines Show less

*Organize, prepare, and conduct IT training, educational and orientation programs for users *Develop and maintain documentation of IT systems for all applications *Assist in the selection and procurement guidelines for all software and hardware for the line of business *Coordinate with IT development staff to develop documentation policies, standards, and procedures *Participate in all phases of the software development life cycle with focus on assessing needs, design… Show more *Organize, prepare, and conduct IT training, educational and orientation programs for users *Develop and maintain documentation of IT systems for all applications *Assist in the selection and procurement guidelines for all software and hardware for the line of business *Coordinate with IT development staff to develop documentation policies, standards, and procedures *Participate in all phases of the software development life cycle with focus on assessing needs, design specifications, and implementation *Act as third tier support liaison for all IT related issues. *Project Lead on vendor product sales tracking project with PepsiCo *Awarded the CIO Award for Excellence in 2006 Show less

*Build, customize, and train on the use of all proprietary software to manage financial reporting, tracking, and reconciliation*Work with Clients, District Managers, and Regional Vice President to ensure the efficient rollout to key accounts*Active in all stages of the software development life cycle with an emphasis on requirements and implementation

*Responsible for all aspects of the operation including Accounts Payable, Payroll, Accounts Receivable, Sales Tracking, and Invoicing for $3 million account*Maintain a positive client relationship to develop additional business opportunities*Responsible for all aspects of the budget as well as accountable for all profits & losses