Travis Harris Email and Phone Number

Evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts.

Use superior investigating, problem-solving to troubleshoot and resolve and fix all Government-issued Identification Cards. This includes resolving all diagnostics with licensing classes, restrictions, and system errors. Provide daily Technician representation support for the Licensing Unit ensuring accurate information is provided to all internal departments as well as our business partners on all driver related questions.

Processing and updating driving licensing records in accordance with established policies and procedures.

Ensure that collection activities are undertaken in accordance with established policies and procedures including relevant debt collection; Business Practices and Consumer Protection Act, Freedom of Information and Protection of Privacy Acts and other relevant legislation.• Promoting and selling all of National Money marts available services. This includes Cheque cashing, Easy Tax, Pre paid Visa, Western Unions and in store or online payday loans. • Use superior investigating, problem solving, listening, diplomacy, self-control, tact, conflict resolution and negotiation skills; insuring the highest quality client/consumer treatment; quick understanding of the situation ensuring a mutually acceptable solution to complaints and sensitive nature calls to achieve the desired results.• Correspond by telephone and in writing with internal/external clients, consumers and legal representatives to resolve collection/revenue related matters.Review, investigate and resolve, payroll issues; run reports attendance and ensure accuracy of approve timesheets. Prepare and submit payroll deductions and remittances on a timely basis and ensure records are up to date including tracking and deducting all garnishments and other special payroll deductions.Provide exceptional leadership, motivate and challenge staff to higher levels of achievement; they included in excess of 16 collection. Responsible for training and development of new employees, monitoring performance and conducting performance appraisals, coaching, mentoring and quality assurance and client satisfaction• Provide daily instructional sessions for more than 16 team members, training them to enhance their ability to analyze, initiate solid professional collection methods and handle client/consumer information inquiries striving for excellent customer service.

Contributed to the reduction of the operation costs by implementing properly prioritized scheduling, automated dialer usage; handled and gained approval to keep the wage to revenue in balance. • Provide exceptional leadership, motivate and challenge staff to higher levels of achievement; they included in excess of 30 collection/project support staff including 1 supervisor and 2 team leads, act for Sr. Manager during absence. Responsible for hiring and training of new employees, monitoring performance and conducting performance appraisals, coaching, mentoring and quality assurance and client satisfaction.Ensure that collection activities are undertaken in accordance with established policies and procedures including relevant debt collection (Business Practices and Consumer Protection Act, Fair Debt Collection Practices Act, etc), Freedom of Information and Protection of Privacy Acts and other relevant legislation.• Maintained and exceeded client compliance directives by proactively analyzing multiple portfolio work plans, streamlining the recovery and operational processes.• Draft supporting documentation and or respond directly to inquiries received from the company appointed Ombudsman and MLA’s Office.• Correspond by telephone and in writing with internal/external clients, consumers and legal representatives to resolve collection/revenue related matters.