Travis Higgins Email & Phone Number

San Diego, Ca, Us

Irvine, California, Us

Irvine, California, Us

Milwaukee, Wi, Us

Paris, Fr

Paris, Fr

• Implemented global and customized training programs for all stores and staff members resulting in 15% increase in new revenue, $275,000 in new skincare sales, and an increase in team productivity by 78%. • Promoted learning engagement through incorporating activities, workshops, simulations, and other training methods, increasing skill retention (reduced turnover by 20%) while increasing employee satisfaction (survey scores of 98%)• Optimized budgets and expenses to increase efficiency and improve margins, leading to a YOY savings of over $25,000 (with an additional $10,000 in projected savings for next fiscal year)• Trained and coached employees to develop their potential and selling skills, leading to a 40% increase in sales of products/services• Developed and maintained detailed development plans for each Associate; tracked and monitored plans to ensure accurate completion (delivery of 150+ Associates on schedule)• Work directly with Account Managers to develop selling tools and best practice methods, increasing overall sales by 50%• Increased sales volume by 10% through focused promotional activities and customer relationship management (CRM) efforts

Paris, Fr

London, Gb

• Developed and implemented an integrated communication and demonstration program for product line, leading to increase of product sales by 35%• Coordinated, analyzed, and reported on financial data across multiple cost centers in accordance with performance targets and company objectives• Organized and executed Beauty Events• Trained and developed new associates to ensure a high level of customer service (received highest-ever ratings from customers)• Managed Time Sheets and Expense Reports in 3 markets, ensuring Beauty Artists reached daily, weekly and monthly goals. Provided timely feedback to improve performance.•Increased overall productivity by 55% by coaching and mentoring teamates on best practices, increasing their efficiency (reduced errors by 65%)• Exceeded sales goals established by Corporate Management, leading to a 45% increase in sales over LY (with the highest growth rate of all Sales Associates)

Us

• Manager and Artist, held in high regard by upper Management for creative leadership and strong sales performance (helped lead team to achieve record-breaking revenue)• Developed improved techniques for demonstrating products and client-building procedures.• Managed all Face Charts in Look Book, identifying trends to ensure accurate product representation according to seasonal trend.• Created new looks for client “Look Book” and trained co-workers on looks for all new launches, leading to greater consistency across brands (strengthened brand consistency metrics by 15%).• Shared knowledge (techniques and tricks) gained at Makeup trainings to fellow associates and clientele, allowing for more efficient services, healthier profit margin and increased customer satisfaction.• In absence of General manager, stepped in in their place and provided leadership to ensure team productivity, and continued sales growth.

New York, Ny, Us

• Optimized processes for P&R functions, reducing payment processing time by 15%, and increasing customer satisfaction• Accepted loan payments, bank deposits, bank withdraws and met all service level agreements while completing 20% more transactions than expected (increased volume by 25%)• Issue Cashier's Checks, Money Orders and Certified Checks• Accurately maintained Bank Vault, ATM, and TCD levels to company standards while ensuring all money order and coin orders were processed and reconciled daily, in compliance with regulations (least number of discrepancies in 8 months)• Managed multiple projects simultaneously while performing other activities as requested by Management Team• Processed and submitted orders for thousands of imprinted check orders, new and replacement debit and credit cards, as well as new accounts with 95% accuracy rate (error reduction of 30%)

London, England, Gb

• Manage a team of Beauty Specialists / Product Consultants in driving sales• Maintain an average increase of 15% to LY in Skincare and 20% in Colour• Took Counter from -32% to LY to +4% to LY in 4 months• Successfully organized and executed Beauty Event with an increase of 28% to LY Anniversary Event• Mastered all product knowledge for Summer and Fall collections launched for 2012 season (curating 5 Mini-Events representing $44K in additional revenue)• Performed DBR and YTD/LY reports for product lines in 2008 Q3 and Q4, improving accuracy of information by 55% while reducing miscalculations by 32%.• Managed and worked from my personal client book in reaching out to clients for all needs and growing my own business, resulting in a 39 percent increase in new business over the last year

New York, Ny, Us

• Led a team of 20 Beauty Specialists, Product Consultants and Freelancers to deliver the highest level of customer service on the floor and a 36% increase in quarterly sales• Contributed towards LY increase in both skincare and color sales of 15% and 47% respectively, becoming the #1 individual contributor in the region (personally produced $1.2M in sales)• Led Counter growth from -32% LY to +14% in 4 months time, by establishing a clear strategy and driving implementation (this is the best quarterly performance in the 5 years, and surpasses global standards and goals.) • Successfully organized and executed Corporate Beauty Event with an increase of 57% to anniversary LY, exceeding target by $17K•Met with each team member to establish realistic sales goals for the month, and provided coaching, support, and resources to help them reach their goals (team achieved a 45% increase in sales over targeted amount)• Strengthened existing customer relationships through extensive communication and tried and true marketing strategies • Recommended alternative items if product was out of stock by way of truly being invested in my clients wants and needs. The successes from this was brought on by simply taking the time to be the last one to speak

• Manage a team of Beauty Specialists / Product Consultants in driving sales of new brands and products within JCPenney's SEPHORA store • Develop strong teamwork, coaching and performance management to drive WINNING TOGETHER results• Recruited, interviewed, and hired 17 Product Consultants and Beauty Specialists, providing excellent associate training while lowering turnover rates by 66% • Increased sales by 25% by creating detailed merchandising presentations and animations to demonstrate value to retailers• Achieved store sales plan and operating profits while maintaining expenses and reducing shrinkage by 18%, exceeding division's sales goal by 25% and returning positive operating profit for the first time in 3 quarters

Master Of Science - Ms, Psychology

Master Of Science - Ms, Clinical Psychology