Travis Holter Email and Phone Number

Senior IT Consultant, Business Operations & Strategy (BOS) · Drive executive leadership team’s strategic priorities and transformation efforts· Lead Organizational Change Management (OCM) teams and coordinate messaging across all CSIT communication channels.· Mature and deliver Business Management Office (BMO) services. · Took stretch assignment in 2023 as Product CoachKey Accomplishments· Product Coach – Providing coaching support for 9 product teams in 2023. Activated Finance and Supply Chain team and enabled Social Health and Digital Payment teams to increase their maturity scores to deliver value faster.· 2023 CSIT Mentorship Program – Pilot with 155 participants,100% participation by Executive Directors and above. Asked to consult on IT-wide mentorship program in 2024 (4K employees)· Pivot 2 Product Initiative – Transformation and change strategy supporting newly formed Product teams and Product ways of working, 39 product teams and over 600 stakeholders across CSIT and business partners.· CSIT People & Culture Workgroup lead – dedicated to advocating for the people of CSIT – Development cohorts, Employee retention focus groups, OfficeVibe pilot, No meeting Fridays, Virtual Water Cooler, and Heart Walk· Consolidated Operational Health Report (COHR) Portal – process & technology solution replaced monthly CSIT Leadership Operational Summary Report (50+ page PowerPoint presentation)– labor savings of 480 hours per month.

· Service Delivery consultant to NFST leadership and application owners. · Led BMO Service Transitions team and managed operational response and reporting functions. · Spun up and led pilot and tiger teams as needed. · BMO function was centralized at CSIT level in 2020.Key Accomplishments· Expanded and standardized analytics and operations services for NFST - elevated reporting from handful of Applications to portfolio level with same resources · Member Payment Services (MPS) Tiger Team – Built trust and collaboration between project team and business partner during Colorado pilot through metrics, communication strategy, and team building.

Senior Team Lead on Service Delivery team of 27 associates. Regularly meet with associates to evaluate and improve performance. Sponsor and key contributor on multiple high-profile department goals. Primary escalation point for mid-tier client issues. Provide metrics on Service Delivery to Executive leadership. Tasked with improving client satisfaction, solution quality, time-to-resolution and reducing overall case backlog at team level.2015 SnapshotProjects: Automate Case Prioritization, Improve Case Throughput, Key Info StandardizationInitiatives: Case Closure Quality, Billing Audits, Best Practice Brownbag Sessions, SLA ReportingClients added to portfolio: BECU, Capital Federal CU

Recognized by management as a strong Sr. TAM and de facto leader on team. History of managing relationship with some of DCCS’ most demanding and high-profile customers. Innovator in the area of onboarding and often tasked with high profile projects by executive leadership. Managed training schedules for all TAM associate hires in 2013 and 2014. 2014 SnapshotProjects: DCCS Rebranding Phase 3, Onboarding Phase 2, TAM role in DevnetClients added to portfolio: Bell State Bank & Trust2013 SnapshotProjects: Onboarding Phase 1, Defining Project Standards, DCCS Rebranding Phase 2, Decommission Lab systemsClients added to portfolio: M&T, IBC, First Merit, Dickinson2012 SnapshotProjects: Remedy CM rollout, Mobile App Maturity, Certificate Management, Training improvementsClients added to portfolio: NICU, BFSFCU2010/2011 SnapshotClients added to portfolio: PCB, Comerica, Bank Hapoalim, OWB

Managed portfolio of 5 high-profile and high volume medical institutions in a Tier-2 Support custom software support environment. Excelled in tackling break-fix issues and long-term projects. Role included equal parts: account, project, and incident management. SME on role and TRAC tool (5 modules). Utilized SQL in querying and updating complex database structures in daily operations.2009 Snapshot• Completed 532 client requests YTD, highest on team, second highest in company. • Manage relationships of several clients, including one of Stockamp’s largest and oldest engagements: NSLIJ Health System. • Managed Franklin Facility integration project for NSLIJ Health System.

Stockamp & Associates was acquired by Huron Consulting July 8th, 2008. Support Server-based web applications for Health Care Revenue Cycle workdrivers and reporting. Manage high volume and time-critical support issues including: troubleshooting, training, data fixes, code changes, import failures, and custom enhancements. Provide support via phone, email, on-site, remote desktop, PCAnywhere, and WebInteractive. Routinely manage over 20 support issues a day.Platforms include SQL 2005 and 2000. Duties includes database configuration, and administration. Support and query complex database structures. Duties have included Server and import monitoring, disaster recovery, creation of test environments, making and migrating changes from test to production databases. Interact with management, Health Care Professionals, programming, implementation, training, and multiple support departments. Prioritize support and programming resources. Manage facility and HIS integrations. Organize and resolve complex support issues, including upgrades and implementation for new customers. Train end users, support, trainers, and management in basic and advance use of products including custom reporting. Train clients in methodology and complicated tool processes. Resolve issues with testing and troubleshooting on customer site and in production and test environments. Experience in reviewing and modifying SQL code, automated server processes, report objects, and client databases. Experienced in documentation, testing, and resolving of complex support issues and defining parameters for custom enhancements. Leverage knowledge bases, multiple departments, and outside resources.

Support Server-based applications for Government accounting solutions. Managed high volume and time-critical support issues including: troubleshooting, training, data fixes, import failures, and custom enhancements. Provided support via phone, email, on-site, remote desktop, PCAnywhere, and WebInteractive. Routinely manage over 15 support issues a day. Interact with management, Government officials, programming, implementation, training, and multiple support departments. Prioritize support and programming resources. Organize and resolve complex support issues including upgrades and implementation for new customers. Train end users, support, trainers, and management in basic and advance use of products including custom reporting. Train clients in Fund accounting methodology and complicated tool processes. Taught high profile classes at National User Group Conference.Resolve issues with testing and troubleshooting on customer site and in production and test environments. Experienced in documentation, testing, and resolving of complex support issues and defining parameters for custom enhancements. Leverage knowledge bases, multiple departments, and outside resources.

Installing and supporting enterprise level server applications, muliple server, multiple call processors, and a variety of specialized programs and peripheries. Setup new platfroms domestically and internationally. Supported platforms through remote access. Handled hardware, software, network, and database support issues. Worked with vendors and phone carriers to integrate new technology and accommodate custom enhancements. Managed testing team for new master program. Involved testing and developing GUI and database applications. I created and implemented test procedures/methodologies.