Travis M. Email & Phone Number

Chicago, Illinois, United States

Zurich, Zurich, CH

• Recognize the varying needs of different stakeholder groups (internally and externally), and displaying a comprehensive understanding of the importance in adjusting engagement approaches accordingly. Generating better.
• Build and maintain relationships with internal and external customers through strong communication and interpersonal skillsets, respectively
• Manage the life cycle of high volume of purchase orders from submission through invoicing. This includes communicating customer needs with Planning and Distribution to expedite and coordinate backorders
• Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer and Barry Callebaut
• Leverage available reporting to implement the most efficient process for delivery of product to customers

New York, NY, US

• Manage the life cycle of domestic and direct import purchase orders; altering orders as necessary according to post-offs, brand registration, pallet and tier quantity, weight limitations, active products, special.
• Support training of new staffers and maintain updated SOP's as required.
• Review current order management processes, systems and make suggestions, identify andrecommend opportunities to create efficiencies within the Department.
• Monitor and address issues within Supply Chain and provide support to other team members, asappropriate.
• Participate in performance reviews with Team Manager, identifying knowledge and skilldevelopment needs.
• Support team (KPI) and create team specific and work with management on cross functionalbeneficial process improvements

San Francisco, CA, US

• Use internal and third party tools to investigate dispute claims in compliance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations. Based on feedback from Chime’s quality assurance.
• File chargebacks and fraud reporting in accordance with payment network Visa rules; review merchant responses to chargebacks to determine if documentation provided is compelling or if more information is needed; extend.
• Communicate claim investigation findings to members, and execute appropriate steps to rectify account when necessary
• Collect and review documentation from Chime members and third parties
• Communicative teammate who is willing to assist fellow Disputes Investigators when questions arise and/or willing to find an answer if I am unsure of best practices myself
• Provide insight and feedback in order to develop better communication across internal departments when applicable

Chicago, Illinois, US

• Processed all pricing related credits and invoices with root causes analysis.
• Maintains, facilitates, and audits Pricing Allowances/Exceptions (PA/PE) across all JHBP sales markets and product offerings.
• Verifying, updating, and communicating price information as needed in support of the Customer Operations.
• Coordinating with Product Management and NPI on new product introductions and contributing to customer implementation and order execution.
• Maintains vendor product information particularly retail customers to ensure smooth product transitions and enable new product launches.
• Creates and maintains all material determination and material substitution functionality to support accurate order entry.

Chicago, IL, US

• Transitioned existing customers from expiring corporate agreement to new corporate product
• Provide Sales Team with reporting to establish program eligibility for their existing and new acquired accounts
• Updated implementation status in Business Insights
• Created Standard Operating Procedure on processing implementations
• Trained fellow contractor in United Airlines processes and how to utilize software
• Communicated the new corporate discount program to other teams as needed

Irving, Texas, US

• Collaborated with Project Managers, Directors, and—on occasion—Regional Vice Presidents to ensure we met, or exceeded, Service Level Agreements
• Managed reporting, auditing, and corrective measures to ensure pricing consistency
• Utilized Salesforce to provide internal stakeholders with insight on each project’s status
• Verified account information is up-to-date and within government compliance
• Created a Standard Operating Procedure in order to guide our Team, as well as the Sales Team, through vendor operational changes
• Worked with Sales Team to resolve any discrepancies—regarding customer information—between McKesson’s system and Group Purchasing Organizations’ systems, respectively

• Organized weekly meetings using Cisco WebEx
• Recorded, distributed, and archived monthly meeting minutes
• Assisted with the organization, and carrying out, of professional development event for college professors
• Provided clerical and logistical support to the Director and Assistant Director
• Maintained travel expense reports for the team

Mckinney, Texas, US

• Integral part of converting the company’s accounting software from QuickBooks to ViewPoint
• Trained Accounts Payable department to use ViewPoint Software
• Worked in a supporting role to close monthly vendor reconciliations
• High volume invoice entry using ViewPoint and QuickBooks software