Travis M. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Zurich, Zurich, Ch

• Recognize the varying needs of different stakeholder groups (internally and externally), and displaying a comprehensive understanding of the importance in adjusting engagement approaches accordingly. Generating better customer outcomes as a result• Build and maintain relationships with internal and external customers through strong communication and interpersonal skillsets, respectively• Manage the life cycle of high volume of purchase orders from submission through invoicing. This includes communicating customer needs with Planning and Distribution to expedite and coordinate backorders• Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer and Barry Callebaut• Leverage available reporting to implement the most efficient process for delivery of product to customers

New York, Ny, Us

• Manage the life cycle of domestic and direct import purchase orders; altering orders as necessary according to post-offs, brand registration, pallet and tier quantity, weight limitations, active products, special label/sticker, in bond validation and product availability to ensure compliance to company policies and Service Level Agreements.• Support training of new staffers and maintain updated SOP's as required.• Review current order management processes, systems and make suggestions, identify andrecommend opportunities to create efficiencies within the Department.• Monitor and address issues within Supply Chain and provide support to other team members, asappropriate.• Participate in performance reviews with Team Manager, identifying knowledge and skilldevelopment needs.• Support team (KPI) and create team specific and work with management on cross functionalbeneficial process improvements• Work collaboratively among Distributors, Compliance, Operations, GBS, IT and other internaland external departments. Manage CMIR tables, support newsletter communication, and maintain order processing reports

San Francisco, Ca, Us

• Use internal and third party tools to investigate dispute claims in compliance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations. Based on feedback from Chime’s quality assurance team, I have closed all dispute claims with 99.999% decision accuracy.• File chargebacks and fraud reporting in accordance with payment network Visa rules; review merchant responses to chargebacks to determine if documentation provided is compelling or if more information is needed; extend cases to arbitration if necessary.• Communicate claim investigation findings to members, and execute appropriate steps to rectify account when necessary• Collect and review documentation from Chime members and third parties• Communicative teammate who is willing to assist fellow Disputes Investigators when questions arise and/or willing to find an answer if I am unsure of best practices myself• Provide insight and feedback in order to develop better communication across internal departments when applicable

Chicago, Illinois, Us

• Processed all pricing related credits and invoices with root causes analysis.• Maintains, facilitates, and audits Pricing Allowances/Exceptions (PA/PE) across all JHBP sales markets and product offerings.• Verifying, updating, and communicating price information as needed in support of the Customer Operations.• Coordinating with Product Management and NPI on new product introductions and contributing to customer implementation and order execution.• Maintains vendor product information particularly retail customers to ensure smooth product transitions and enable new product launches.• Creates and maintains all material determination and material substitution functionality to support accurate order entry.• Provides research and support for both the JHBP Credit Senior Credit Liaison and Junior Credit Liaison.• Provides month-end research and support to JHBP Accounts Receivable.

Chicago, Il, Us

• Transitioned existing customers from expiring corporate agreement to new corporate product• Provide Sales Team with reporting to establish program eligibility for their existing and new acquired accounts• Updated implementation status in Business Insights• Created Standard Operating Procedure on processing implementations• Trained fellow contractor in United Airlines processes and how to utilize software• Communicated the new corporate discount program to other teams as needed

Irving, Texas, Us

• Collaborated with Project Managers, Directors, and—on occasion—Regional Vice Presidents to ensure we met, or exceeded, Service Level Agreements• Managed reporting, auditing, and corrective measures to ensure pricing consistency• Utilized Salesforce to provide internal stakeholders with insight on each project’s status• Verified account information is up-to-date and within government compliance• Created a Standard Operating Procedure in order to guide our Team, as well as the Sales Team, through vendor operational changes• Worked with Sales Team to resolve any discrepancies—regarding customer information—between McKesson’s system and Group Purchasing Organizations’ systems, respectively

• Organized weekly meetings using Cisco WebEx• Recorded, distributed, and archived monthly meeting minutes• Assisted with the organization, and carrying out, of professional development event for college professors• Provided clerical and logistical support to the Director and Assistant Director• Maintained travel expense reports for the team

Mckinney, Texas, Us

• Integral part of converting the company’s accounting software from QuickBooks to ViewPoint• Trained Accounts Payable department to use ViewPoint Software• Worked in a supporting role to close monthly vendor reconciliations• High volume invoice entry using ViewPoint and QuickBooks software