Travis Latimer Email & Phone Number

Winter Haven, Fl, Us

Remote

Answered customer telephone calls promptly to avoid on-hold waittimes.•Offered advice and assistance to customers, paying attention to specialneeds or wants.•• Updated account information to maintain customer records.Responded to customer requests for products, services, and companyinformation.•Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.•Met customer call guidelines for service levels, handle time andproductivity.•Promoted superior experience by addressing customer concerns,demonstrating empathy, and resolving problems swiftly•Managed weekly goal of above 85% for OSAT Customer SatisfactionSurvey's.

United States

United States

Managed customer accounts to secure customer satisfaction and repeatbusiness.•Retained up to 80% in excellent client satisfaction ratings throughoutstanding service delivery.•Developed and maintained comprehensive understanding of products,services and competitors to enhance sales presentations.•• Developed and implemented sales strategies to increase profits.Utilized CRM software to manage customer accounts and trackperformance metrics.•Negotiated contracts with clients and developed relationships with keypersonnel.•Collaborated with cross-functional teams to identify and addresscustomer needs.•Maintained up-to-date knowledge of available products to best servecustomers and maximize sales potential.•Set up new accounts, established customer credit and set up paymentmethods.

United States

Engaged with customers to build rapport and loyalty.Met with existing customers and prospects to discuss business needsand recommend optimal solutions.•Developed and delivered engaging sales presentations to conveyproduct benefits.•Retained excellent client satisfaction ratings through outstanding servicedelivery.•Utilized CRM software to manage customer accounts and trackperformance metrics.•Developed and implemented marketing plans to increase brandawareness and drive sales.•• Exceeds Sales goals by 15-20%.Maintained up-to-date knowledge of available products to best servecustomers and maximize sales potential.•Answered customers' questions regarding products, prices, andavailability.•• Set up new accounts, established customer credit andDetermined needs, delivered solutions, and overcame objectionsthrough consultative selling skills.

Lakeland, Florida, United States

Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.•• Provided primary customer support to internal and external customers.Retained excellent client satisfaction ratings through outstanding servicedelivery.•Managed customer accounts to secure customer satisfaction and repeatbusiness.•Handled customer inquiries and suggestions courteously andprofessionally.•Trained new hires, resulting in stronger staff development andincreased productivity by over 75%.•Monitored and reported trainee progress, introducing new learningtools to address individual needs.

High School Diploma, Business Administration And Management, Cad

Drafting And Design, Engineering, 3.6

Activities and Societies: CAD and Multimedia Club