As the Chief Operating Officer at Fritz's Adventure, I have been leading the operations of a dynamic and innovative brand that aims to become the #1 guest experience attraction in the world. With over 20 years of experience in the hospitality industry, I have developed and applied core competencies in operations management, customer service, financial management, business planning, and growth expansion.My mission is to serve my organization and its people by creating a path for others to succeed. I align my family values of faith, family, hard work, care, and fun in my actions and decisions. I believe that great leaders serve and that we must change our heart to lead effectively, as Mark Miller and Ken Blanchard said in Heart of Leadership. I am always learning, keeping in touch with the industry through education and certification, such as obtaining an MBA, Foodservice Management Professional Certification, Serve Safe Certification, and becoming a Trainual Certified Consultant. I enjoy life with my amazing wife and two great boys, and I like to hit the trails to see earth's natural beauty when possible.