Travis Leclair Email & Phone Number

United States

West Sacramento, California, United States

West Sacramento, California

• Acted as co-lead and subject matter expert (SME) during multiple key projects throughout the development, testing, and implementation of a multi-million dollar, company-wide project.• Coordinated and resourced staff during projects to estimate and prepare for key milestones and to ensure progress goals were met.• Wrote in-depth test scripts for complex business scenarios, helping create a comprehensive testing suite in the pursuit of protecting and safeguarding company investment.• Provided weekly statistical reports to PPM-level and CEA-level management to help analyze trends, risks, and opportunities for increased efficiency. • A top performing tester during User Acceptance Testing (UAT).• Diligently logged dozens of Performance Incident Reports (PIRs) during User Acceptance Testing (UAT) and worked closely with database coders to ensure efficacy and workability of new company-wide database.• Participated in review of Contractor Acceptance Test (CAT) test cases in order to validate test accuracy.• Co-managed the Projects and Innovation Team support mailbox in order to aid case workers and managers with complex and technical issues.• Developed in-depth, data-driven training programs.• Created multiple job aids and provided technical support as over one hundred division coworkers moved to remote work during the Covid-19 pandemic.• As part of the Change Champion Network, utilized the Prosci ADKAR change management model to inform and reinforce key business changes for individuals and broader staff populations.

Sacramento, California Area

• Developed and delivered new-hire training programs to support 14 national affiliate offices, resulting in employee retention, 20% increase in employee productivity and 40% savings on training costs. • Managed trainees, serving as trusted point of contact for human resources and general managers.• Coordinated personalized training for entry and management-level employees in insurance fraud/background investigations and effective team communication.• Led monthly educational calls attended by 45-plus national team members, resulting in employee satisfaction and adoption of new and established information systems and business processes. • Prepared data analysis reports via CRM software regarding personnel trends and sales goals to provide expert advice for general managers, executives, and company partners. • Created informative and engaging technical standard operating procedure manuals.• Increased sales of struggling product lines by 75% through strategic research and employee education.• Developed media and print-based materials, including brochures, posters, website copy, and storyboards to engage and educate clients and employees.• Published client-facing and internal research papers to establish company as trusted industry leader and educator.• Regularly exceeded client satisfaction goals by maintaining a response rate of less than one hour for 85% of ticket requests regarding technical support, unforeseen and unique situations, questions regarding legal statutes, and more. • Collaborated with Information Technology to design and implement test plans through and beyond the user acceptance testing phase for proprietary, commercial, and open-source applications, resulting in streamlined businesses processes for multiple analyst positions.

Sacramento, California Area

• Completed over 250 investigative reports on individuals and public incidents in the pursuit of battling insurance fraud. • Gathered intelligence through social media, background record databases, state and county courts, and state clerk, recorder and assessor.• Handled and communicated extremely sensitive information in accordance with privacy laws. • Exercised with great skill the latest open source intelligence (OSINT) tools and technology.

Sacramento, California Area

• Supervised and tutored at-risk students. • Developed and administered curriculum.

• Tutored K-12 students in Math and English.• Logged weekly sessions and communicated development with students’ parents.

Burlington, Vermont Area

• Edited poetry, fiction, creative nonfiction, and literary essay submissions and scored them for possible publication in the award-winning literary magazine, Green Mountains Review.

Burlington, Vermont Area

• Developed content for Basement Medicine, Johnson State College's (Northern Vermont University) student-run community newspaper. • Published and edited articles to meet weekly deadlines.• Interviewed community members and university faculty and students.• Photographed individuals and other subject matter to compliment written copy.

Burlington, Vermont Area

• Cared for clients with muscular dystrophy and cerebral palsy. • Advocated for clients with disabilities.

Bachelor'S Degree, Communication And Media Studies

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities

Education record