Travis L. Email & Phone Number

New Ulm, Minnesota, United States

 To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of any software or hardware problems detected. Support users in the use of Computer equipment by providing necessary training and advice. To escalate more complex service issues to the relevant IT personnel. Troubleshooting & Problem Solving of Workstation related problems Maintaining Asset Register of all IT equipment in IS Workshop and Department Managing and maintaining Workstations 7/8/10 Implementing workstations 7/8/10 Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MSPowerPoint Installation and Support of Network & Local Printers Installation of Desktop IP Phones Required to work long hours from time to time Ability to do remote support (Tools will be provided)Technical and other Requirements: Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Offic Outstanding Client Service Skills

Mankato

North Mankato, Minnesota

Pay attention to detail and accuracy.document and communicate technical issues and solutions.communicate effectively through written and oral communication in a courteous, professional and timely manner.Ability to use and learn page layout software.solve problems and think laterally (solving problems through an indirect and creative approach).offer solutions to problems, based on knowledge of computers and the application.

Mankato, Minnesota

Computer and network support for the City of Mankato staff. I maintained and deployed desktops and oversaw the purchasing of new technology. I helped deploy security access control, maintained the software and deployment of security access badges. Maintained security cameras new and old that were deployed in key areas of the city districts. I was responsible for printer and copier deployment and management throughout the City of Mankato buildings.

Mankato

Complete hardware and technical support with all types of PC's and Laptops. Troubleshooting electronics including printers, cameras and Ipods. Installing programs and components for customers. Giving complete knowledge on computers, laptops and software for computers. Using all kinds of different tools for removing spyware and viruses. Consulted with customers on purchasing new equipment that best fit their needs.

North Mankato, Minnesota

I worked with windows 98, 2000, ME, and XP users, installing, and troubleshooting problems. Implementation and documentation of new software. Supporting two other buildings along with administrators of the company. Installing and troubleshooting in-house programs and working with Linux. Handling the training of new employee technicians on project tasks and responsibilities. Saturday mornings include starting a robot and switching out the backup tapes in the server room then running the backup programs at the end of the day.

Mankato

Associate'S Degree, Network And System Administration/Administrator

Associate'S Degree, Microcomputer Support Technician