• Systems and problem solving support for all levels of the business • Developed and conducted all Health Safety and Environment (HSE) and Company inductions for all new staff in South BU• Facilitated targeted systems and financial training• Assisted Senior Management with performance management of branch staff• Assisted in the writing, reviewing and editing of Training Job aids• Facilitated training sessions for all levels of the business including Service and Maintenance… Show more • Systems and problem solving support for all levels of the business • Developed and conducted all Health Safety and Environment (HSE) and Company inductions for all new staff in South BU• Facilitated targeted systems and financial training• Assisted Senior Management with performance management of branch staff• Assisted in the writing, reviewing and editing of Training Job aids• Facilitated training sessions for all levels of the business including Service and Maintenance staff, Sales and Operations staff, the Senior Management Team and Executive General Manager• Organised external product training, licensing, tickets and first aid courses for staff as required• Operational control of Traineeships in partnership with our RTO• Facilitated group and one on one training with branch managers on specific system and financial issues• Strong focus on the support of branch’s effective KPI management• Liaised with Senior Management on correct staffing levels and branch staff structure Show less

• Handled all day to day operations of several large restaurants owned by the group• Excellent customer service• Resolving customer concerns and handling complaints• Managed approximately 100 staff members• Recruitment and training of staff from all facets of the restaurant• Staff problem solving and conflict resolution for all five restaurants• Food Safety Supervisor including OH&S• Completed several courses and traineeships• Introduced new procedures… Show more • Handled all day to day operations of several large restaurants owned by the group• Excellent customer service• Resolving customer concerns and handling complaints• Managed approximately 100 staff members• Recruitment and training of staff from all facets of the restaurant• Staff problem solving and conflict resolution for all five restaurants• Food Safety Supervisor including OH&S• Completed several courses and traineeships• Introduced new procedures, developed and implemented training modules• Organized and counted takings, including banking• Liaising with other departments and restaurants• Controlled wage limits and liquor percentages• Exceeding KPI’s and profitability expectations Show less