Travis Lowery Email & Phone Number

United States

Nashville, Tn

Manage and provide leadership with regard to all customer facing initiatives for the company (before, during and after the sale) to provide superior levels of customer service and experience. Adopt and implement new tools and technologies to better serve clients. Empower and engage the Customer Service Team(s) to be the “Voice of the Customer” across the organization and drive sales through better service. Manage, coordinate and foster all service, support and helpdesk operations in an enterprise-scale and geographically distributed environment. Responsible for service escalation processes, including project management, and engaging cross-functional teams to drive quick resolutions. Utilize root-cause, trend analysis, process mapping and metric tools to identify and proactively engage engineering, manufacturing / production, and sales to customer needs.

Nahville, Tn

Provide mission critical Tier 1, 2 and 3 on-site and remote support in the planning, installation, troubleshooting, maintenance and upgrading of broadcast video solution equipment to end the end user, system architects / integrators and sales teams. Plan, coordinate, integrate and deploy Point-of-Use, Closed Circuit, Terrestrial, Cable and Satellite solutions for local, national and international broadcasting. Assist in the development, testing, manufacture, repair, and creation of technical / user documentation for all hardware and software video system components. Evaluate and recommend product and service solutions in line with client requirements. Develop operation manuals, technical white sheets and system illustrations to supplement documentation for support and to facilitate sales teams. Key Projects & Accomplishments•Planned, built and manage implementation, operation and maintenance of an enterprise turn-key ad-insertion system serving a multi-state area.•Serve as the on-site and remote point of contact for multiple local, state, national and international broadcasts•Coordinated, installed and facilitated hundreds of video systems at domestic and international sites.•Planed, managed and executed multiple exhibitions, demonstrations and events.•Lead and develop technical teams through documentation, procedural and testing initiatives to improve product quality and time to market while minimizing negative client impact.

Murfreesboro, Tn

Manage & Coordinate day-to-day operations of the restaurant, bar, and personnel to meet both short and long term projection goals. Meet with vendors to plan and maintain current inventory and negotiate new product deals and promotions. Plan and execute all performance, private and special events to maximize guest experience and sales potential. Ensure a well maintained, safe, secure and sanitary environment for all guests and staff in accordance with local, state and federal laws as well as company policies. Manage profit, loss and advertising for the restaurant and bar. Prepare daily, weekly and monthly reports on sales, inventory, employee performance. Complete and file documentation for local, state and federal compliance. Key Projects & Accomplishments•Developed and implemented inventory management processes, including POS systems that increased sales gross revenue 16% over an 8 month period.•Marketing, promotions and brand development utilizing print, radio and web advertising strategies while also taking advantage of many free opportunities both internally and externally of the business.•Coordinated, marketed and managed multiple live performances, private and special events.•Extensive public and employee relations experience

B.S., Digital Communications, Computer Science, Fine Art

Activities and Societies: Alpha Tau Omega

Education record