Travis Mcintyre Email & Phone Number

Greater Grand Rapids, Michigan Area

-Exceeding sales & profitability goals by maintaining a thorough understanding of all financial and operational metrics; analyzing results, developing and implementing plans.-Actively coaching on business and financial reports; providing direction and prioritization of activities to achieve results through effective goal setting, feedback, coaching and performance management.-Providing leadership to employees at all levels via role modeling, regular communications, addressing employees concerns, providing guidance, and driving engagement.-Ensuring exceptional customer service delivery by analyzing service results, implementing action plans, and developing management personnel.-Implementing The Oz Principle, GROW coaching, peer recognition and succession planning in the development of store leadership and employees.-Over seeing the Pharmacy to insure that performance, quality and service results are being met. Analyzing Pharmacy's reports/metrics, determining opportunities & implementing corporate initiatives.

-Evaluated and assessed current photo sales trends and made necessary adjustments to drive company results. Used creative ideas to help drive photo sales.-Maintained open communication between corporate photo and stores within the district.Coordinated monthly conference call to update and provide store with current information.-Tracked inventory of all photo lab products and equipment throughout the districts.

Greater Grand Rapids, Michigan Area

Coordinated events to raise money to support the Helen DeVos Chilren’s Hospital foundation. Raised $115,000 over the 3 years.-Lace up for Kids (5k & 10K run) 2012-2015-Tee off for Kids (Golf outing) 2012-2015

-Trained Store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.-Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. -Attracted customers original display ideas; followed display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.-Helped customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.-Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customers complaints and service suggestions. -Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand. While making deadlines and staying in budget.

-Determined customer needs by asking relevant questions and listening actively to the responses.-Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.-Edited, toned, captioned and uploaded photographs for news publications.-Photographed high-quality images for both print and Internet distribution.-Directed guests to the photo port location to view and purchase their pictures.-Tracked inventory of all photo lab products and equipment.