- Technology Strategy and Development- Operational Infrastructure - Vendor and Partnership Management- Strategic Leadership- Project Management and Execution- Data Management and Analytics - Process Optimization- Cross-Functional Collaboration- Team Leadership and Development- Compliance and Security

Small Business OwnerThis business was born from my personal drive & ambition to help businesses lacking an understanding of technology and in need of establishing an artistic and modern corporate identity for their business. Originally focusing on low cost marketing materials, graphic design, web design, marketing and sales consulting, Corporate Image has become an all-encompassing outlet for my business and technology interests. As my IT skill set grew I expanded my services offered to include technical consulting, remote IT support, on-site software implementation, sales support & more. Client Specific Achievements:Valley Markets, Inc (Hugo's) - Grand Forks, ND - Liquor & Grocery Retail ChainDeveloped an application to integrate the daily financial data from each retail location directly into their corporate accounting software - First Microsoft Dynamics GP and then into FMS Solutions software. This integration software saved thousands of labor hours yearly.DBBuilder, Inc. - Lynnwood, WA - Beauty Industry Management SoftwareContracted as a remote support technician and implementation specialist to cover the central US market for their primary product, Microsoft SQL based Guestvision Software. Utilized SQL queries to troubleshoot integration, upgrade and day-to-day database issues.Rogers Software Development, Inc. - Fairbanks, AK - Beauty Salon POS SoftwareHired through direct referral as an independent sales implementation & project manager. Traveled throughout the US installing their primary product, MySQL based SuperSalon POSSoftware in multi-store chain locations. Quality Assurance, Inc. - Fargo, ND - Customer Relationship Management –Auto DealersMarketing & Digital Print Consulting resulted in 600% growth in business for this client within the first year. Assisted in developing efficient methods of automation in producing direct-mail marketing pieces for the automotive industry.

Grocery and liquor retail group with over $185M in annual sales across 10 grocery stores, 5 liquor stores and over 1,300 employees. Responsible for the strategic growth, development, performance and implementation of technology driven solutions that enhance the productivity and knowledge of associates.Expense Oversight & Service ManagementManaged IT Budgets, equipment purchasing and service contracts. Performed cost/service analysis and changes on telecom, print, networking & firewall services resulting in $50k savings yearly. Monitor and track maintenance agreements, warranties, licensing and service logs. Tracked computer, phone, network, firewall, printer, copier, wireless and Point of Sale equipment inventory to allow detailed analysis of equipment performance, age and replacement costs.Training, Support & ImplementationServed as the top-level contact to all employees for all technology related questions and issues. Evaluated, implemented and trained staff on new technologies and equipment. Created and maintained standard operating procedures and training documentation for staff. Development, Reporting, Integration & AutomationWrote custom software programming solutions to automate procedures, improve operational proficiency and reduce labor hours. Wrote and maintained software integrations with online shopping services (2), customer loyalty programs (3), accounting system interfaces, 3rd-party software and data synchronization. Created custom reporting to deliver specific data to company staff and service providers.Risk Mitigation and Data SecurityManaged data security to reduce exposure and vulnerabilities that put the company's data systems at risk. Completed Self-Assessment Questionnaires and other tasks to meet PCI Compliance requirements saving the company over $20k annually by performing in-house. Monitored and implemented backups services to guarantee redundancy and prevent data loss in the event of hardware failure.

Responsible for managing and carrying out large technology upgrades in the Grocery Point of Sale market. Present new technologies and data management methods to non-technical clientele. Provide direct, on-site support throughout the upgrade process, customizing each software package to meet the specific needs of the client. Key Achievements:- Accomplished proficiency in 6 POS platforms- Introduced industry veterans to updated methods of internal communication and additional technical support tools- Developed automated scripts to handle implementation tasks- Wrote software to solve data integration issues & meet customer customization requests- Created user guides and training aids tailored to both technical & non-technical audiences- Designed customized SQL reports for large-scale customers using SQL Business Intelligence Development platform