* Restored client relationship which contributed to a contract extension of 3 years. * Improved billing process which increased GP% by net 3% or $23k per month.* Instrumental in the development and execution of new delivery team metrics to drive increased performance and productivity.* Developed and implemented a productivity tool allowing Hubs to accurately forecast daily volume, adjust labor and manage budget which lead to greater productivity.

* Delivered 24.75% GP for last 12 months.* Built and maintained positive relationships with both internal and external clients* Fostered a culture driven by client SOP’s with an emphasis on efficiency.* Continuous coaching and feedback to associates to develop future leaders.* Assisted multiple sites in the South East Region with daily operations.* Responsible for training of new General Managers at other sites.

* Directly manage HUB metrics resulting in productivity increases which lead to profitability.* Design and executed site move without compromising delivery days for clients.* Redesigned site structure to reduce OT and drive efficiency.* Reengineered of bulk storage allowing client to increase the number of SKU’s on site by 30%.* Decrease of Independent Contractors from 13 to 3 allowing for greater flexibility due to increased revenue.

* Key point of contact for the 3 main clients serviced (Restoration Hardware, Meile and Office Depot)* Directly managed 13 independent contractor drivers.* Streamline processes regarding driver checkout reducing loading time in the morning by 20%.* Requested additional demand from clients for special services contributing +8% additional revenue.* Counsel employees in work-related activities, personal growth, and career development.

* Plan and implement material flow management systems to meet production requirements* Prepared and managed monthly department budgets and billing invoices* Grew associates through work and development plans * Analyze information about supplier performance and procurement program success* Identify critical points in the manufacturing process and implement quality control procedures* Plan, develop, and implement safety and security programs and activities* Manage total business success through customer driven KPI’s

* Partnered with multi-functional teams to drive rapid problem solving* Implement operational improvements to enhance quality, improve production times and reduce costs* Assess facility to determine the extent of maintenance or repairs required* Maintained necessary level of communications between shifts* Recommend or initiate personnel actions, such as promotions, transfers, and disciplinary measures* Counsel employees in work-related activities, personal growth, and career development

* Evaluate performance throughout the work process to ensure accurate execution* Conducted staff meetings to relay general information or to address specific topics, such as safety and daily direction criteria* Prepare and maintain work records and reports such as employee time and wages, daily receipts and inspection results* Purchasing of Inventory supplies or additional items as necessary* Resolve personnel problems, complaints, and formal grievances when possible, or refer them to higher-level supervisors for resolution