Travis Moore Email & Phone Number

High Point, Nc, Us

601 Norwalk Street Greensboro,Nc 27407

• Accountable for reviewing talent contractual agreements between agents and clients for approval• Maintain up to date portfolios for consumer engagement

North Carolina, United States

▪ Ensure all Clubs are compliant with all organizational safety standards.▪ Provide direct supervision to club directors at all sites.▪ Assist with management and effective utilization of volunteers and community advisory groups, consistent with organization process.▪ Assist CEO, VP of Administration, and Club Directors in the development of annual club budgets and control of Club expenditures. ▪ Assist Club Directors in effective management of staff performance and coaching. Also, assist staff in effective management of child and/or parent disciplinary matters.▪ Develop collaborative partnerships with caregivers, public and civic groups as well as social agencies and local governments. Represent the organization and interpret club objectives and programs for the community at large. ▪ Provide reports and analysis to support the fund raising, grant, and other compliance requirements as well as other reports or data collection required of Clubs.▪ Assist with all Club-led Donor Events.

United States

▪ Assist VP of Operations in interviewing all potential staff and volunteers for the organization▪ Host staff meetings and trainings ▪ Responsible for pool operations and bus transportation for all units

High Point, North Carolina, United States

▪ Manage the day to operations of the Southside Boys & Girls Club▪ Oversee daily programming for approximately 60–80 youth, focusing on topics such as: Academic Preparedness, Healthy Living, Fine Arts, College and Career Exploration and Volunteerism▪ Oversee engaging activities for 70–100 youth, for the summer program▪ Set the programmatic goals of the club▪ Track and analyze club performance toward meeting national programming goals, as well as, club level independently set goals▪ Coordinate with local schools to provide academic tutoring to students during school hours, as well as, afterschool▪ Work with local school to develop and implement parental outreach programs in an effort to create stronger connections between the school and community ▪ Cultivate relationships with community members to increase organization’s awareness▪ Supervise 6-8 staff to include a Program Director, Program Specialists, Volunteers and Interns based on enrollment totals▪ Project Board Certified

4161 Piedmont Parkway Greensboro, Nc 27410

• Responsible for managing 5-13 associates who support the servicing of Home Equity Lines of Credit.• Possess in- depth knowledge in maintaining the Home Equity portfolio while mitigating both process and financial risks concerning system updates and service level agreements• Identify and close process gaps within the line of business• Develop and review process procedures for all functions on the team for the unit.

4161 Piedmont Parkway Greensboro, North Carolina 27410

• Managed 10-16 associates who received, sorted and distributed mail for over 95 departments in a timely manner; approved timesheets and time off requests; managed attendance and enforced company guidelines; coached the team by handling new associate issues and ensure that all associates meet service level agreements (SLAs) and compliance guidelines.• Assisted with resolving quality issues; provided input for job function improvements; tested conversions and system updates; compiled and tracked departmental production data and handled misdirected and research items processed in the mailroom• Supported various lines of businesses with imaging their documents using imagery portals to encourage a paperless environment.

4161 Piedmont Parkway Greensboro, Nc 27410

• Demonstrated and applied knowledge of mortgage and consumer policies, products, procedures and systems. • Responded to complex service requests and inquiries ensuring customer satisfaction.• Communicated clearly to customers, team members and other departments.

4161 Piedmont Parkway Greensboro, Nc 27410

• Applied knowledge of call center functionality and worked with team members.• Met department productivity goals, quality goals, relationship building goals and service level agreements.• Communicated clearly with customers and provided mortgage customer service needs.

1813 Spring Garden Street Greensboro, Nc 27403

• Collected past due balances from customers and/or discontinued service.• Mapped out work area, used field equipment to disconnect service, attended and scheduled meetings and interacted with customers daily.

1813 Spring Garden St. Greensboro, Nc 27403

• Presented and sold new services and products to active Time Warner Cable customers.• Received bi-weekly updates on product worthy customers for potential upgrades and attended weekly performance meetings.

Master'S Degree, Clinical Mental Health Counseling And School Counseling, 3.67

Activities and Societies: National Society of Leadership and Success

Bachelor Of Science - Bs, Biology/Biological Sciences, General