Travis Murray Email & Phone Number

Irving, Texas, Us

• Successfully managing 52 client accounts, ensuring high levels of customer satisfaction while consistently onboarding new clients and expanding business relationships.• Saved 27 clients, retaining $412,000 in Annual Recurring Revenue (ARR), demonstrating a strong ability to identify risks and implement strategic retention techniques.• Generated $27,500 in new MRR since January, driving business growth through effective relationship management and service excellence.• Spearheaded the addition of 12 new locations, expanding the business footprint and building strong partnerships.• Created and managed travel and scheduling independently, demonstrating excellent organizational and time-management skills to meet client needs and business demands.

Irving, Texas, Us

• Trained multiple dealerships on SaaS platforms with a 100% pass rate, ensuring complete understanding and adoption of the software by all participants.• Implemented SaaS solutions with a 100% success rate, streamlining operations and improving dealership performance through effective onboarding and support.• Achieved a 100% CSAT score from customers receiving training, consistently delivering outstanding service and meeting client expectations.• Generated and reported on dealership performance post-training, providing insights and actionable feedback to optimize customer success and retention.

Irving, Texas, Us

• Led 3 project implementations per week, ensuring smooth transitions and adherence to timelines for successful client onboarding.• Developed comprehensive project plans, timelines, and budgets for travel, ensuring efficient resource management and cost control.• Increased on-time delivery rates by 10%, enhancing operational efficiency and client satisfaction.• Created hands-on training scripts to facilitate client adoption of new tools, resulting in faster and more effective onboarding processes.• Recognized by clients and leadership for delivering outstanding customer service, consistently exceeding expectations.• Achieved client survey ratings of 95-100% over a 6-year period, reflecting sustained excellence in customer relations.• Increased client satisfaction scores by 15%, demonstrating a strong focus on relationship building and customer success.

Irving, Texas, Us

• Consistently achieved a CSAT score of 95%, ensuring customer satisfaction and prompt issue resolution.• Surpassed performance targets by achieving 120% of the goal for calls handled and cases created.• Earned two level promotions within the same year due to exceptional performance and technical expertise.

Irving, Texas, Us

Brigham City, Utah, Us

• Managed daily operations across two locations, leading a team of 10 employees with 100% retention during my tenure.• Consistently exceeded sales goals by 120% or more, contributing to significant revenue growth.• Broke a company sales record at one location, setting a new standard for performance in the region.• Transformed a failing store into a profitable operation by enhancing sales processes, boosting customer engagement, and optimizing inventory management.• Spearheaded team training and development, resulting in a 20% increase in customer satisfaction and improved team morale.• Monitored store performance and executed targeted marketing strategies, contributing to a 15% increase in foot traffic.• Responsible for inventory management, loss prevention, and achieving store KPIs, including sales, profit margins, and customer retention rates.

Austin, Texas, Us

Software sales for network discovery

Lehi, Ut, Us

Call dental and vision offices to schedule demos for the company sales team.

Scottsdale, Az, Us

Present fine Jewelery to potential customers,Maintain operations, cataloging merchandise.

Present fine jewelry to potential clients, and maintain sales floor and operations.

Raleigh, Nc, Us

Diploma

High School/Secondary Diplomas And Certificates