Travis Myrick Email & Phone Number

Bend, Oregon, United States

Bend, Oregon

- Front-end development on GSI proprietary apps- Help create and continually upgrade the Voice SEO process- Manage production of all Voice SEO projects- Create and maintain the corporate website (web-dev)

Bend, Oregon

An odd time in my career - purely client-facing role managing various brands' presence on Amazon.- Help brands sell more on Amazon- Organic SEO- Amazon Marketing (PPC)- Product/category research & insights- Inventory management & logistics- Brand identity

Bend, Oregon

- Bridge between Support and Product/Eng- Bug fixes & smoke testing- Code review, scrum, backlog grooming- Built internal tooling for KPI monitors- Training for new hires

Bend, Oregon

In this role, I was a SME on a handful of applications, where I assessed, prioritized, and fixed bugs that pertained to my group of assigned applications. Fixed broken websites and website bugs, as well as our proprietary apps. Vetted enhancement requests’ overall priority based on impact and complexity. Created and maintained a collection of process documentation. I often worked closely with our Product and Engineering teams to ensure consistency and unity of company goals.

Bend, Oregon

Implement and execute training strategies for new Support Specialists, as well as new agentsDisseminate information regarding changes to procedures or configurationManage and resolve technical problems and incidents as a second tier point of contactCollaborate and coordinate across multiple teamsCommunicate to a range of technical levels in a clear, concise mannerCommunicate technical issues across multiple teamsTriage customer requestsMake determination of whether certain issues are bugs or enhancementsCreate, maintain, and understand technical documentationFacilitate enhancements of current support processes and overall operations of the G5 PlatformParticipate in the design of new features for the G5 PlatformIdentify process inefficienciesDesign, document, and implement process improvementsWork effectively and efficiently in a fast paced, collaborative team environmentProvide superior customer service and technical diagnosisIdentify, address, and resolve client and internal issuesFix or improve broken or malfunctioning code (HTML, CSS, JS, Ruby on Rails)Perform basic engineering/developer tasksGenerate and apply secure certificates to websitesFront-end integration work and changes to complex business logicTroubleshoot and fix DNS issuesProvide QA for peer reviews (code changes)Committees:Hiring CommitteeRewards & Recognition CommitteeFun Committee

Bend, Oregon

- Updates & fixes to websites using proprietary CMS (HTML/CSS)- Maintain and build internal documentation/KB- Work closely with AMs and SEO- Resolve client access and user permission issues- Photoshop client images- DNS/registrar troubleshooting