Travis Ogden Iii Email & Phone Number

Austin, Texas, United States

• Published detailed Training & Onboarding material for the Support Engineer role.
• Collaborated with every department to resolve issues discovered in the platform.
• Created custom solutions for users to work around known errors.
• Leveraged SQL to make database changes when necessary.
• Resolved over 1,000 unique requests per quarter.

Austin, Texas, United States

• Published detailed audit summaries with Confluence, presenting to both department members and carrier partners to collectively surface errors and collaborate for solutions.
• Effectively reported progress and setbacks of upcoming changes to internal stakeholders.
• Used Looker for daily & weekly analytic reviews of carrier performance allowing us to identify potential issues on-site or with proprietary tools.
• Leveraged Datadog to spot coding inconsistencies within our requests to insurance carriers and their responses, providing logs to our partners and engineers for resolution.
• Used Salesforce to create reports, manage carrier accounts, internal communication, and track approximately 40 cases per quarter.
• Used Excel and Google sheets to create a standard of testing state expansion and onboarding new carriers.

Austin, Texas, United States

• Responsible for multi-line sales with a focus on property and bundled products
• Eighteen consecutive months meeting or exceeding sales expectations
• Assist clients with understanding their policies and fulfilling state requirements
• Maintain a high level of productivity in a fast-paced sales environment
• Utilize proprietary software to compare rates between multiple carriers
• Established standards & practices for the Contact Experience department

Denver Tech Center

• Assisted client’s employees (T-Mobile, Samsung & more) with understanding the best benefits package for their needs.
• Processed new life events for employees and made benefit changes.
• Administered COBRA insurance coverage for terminated employees.
• Handled escalated supervisor calls to address employee concerns.
• Coordinated with internal Case Management and employee’s human resources department for resolutions to escalated situations.

Denver, Colorado

• Reviewed and analyzed call data to track trends and expose potential broadcast or software issues.
• Assisted with technical and billing questions from clients escalated to Tier 2 support.
• Collaborated with Fraud and Collections departments to identify fraudulent activity.
• Built rapport with clients to better maximize the value of their subscription and retain business.
• Managed up to 60 cases per month for escalated clients experiencing persistent technical issues.

Greater Denver Area

• Wrote AP Style news articles for MileHighSports.com.
• Monitored national and local sports teams to break new stories.
• Produced live radio shows for on-air talent.
• Mixed sound levels to ensure over the air quality meets FCC standards.
• Edited audio files during commercial breaks to upload as Podcasts.

Greater Denver Area

• Wrote AP Style news articles for NFL news site Cover32.com.
• Monitored national and local sports teams to break new stories.
• Created content for Cover32 social media feeds with new articles and breaking news.

Aurora

• Replaced sewer and water lines for residential and small business clients.
• Strategically planning jobs to meet parts and labor budgets.
• Responsible for ensuring proper safety guidelines are followed while on construction sites.
• Received and organized incoming part and supply orders from a variety of vendors.

Aurora

• Responsible for daily opening and closing duties of a large volume retail store.
• Lead a full team of associates to execute new marketing floor plans.
• Cash handling, returns, and tracking inventory.
• Interviewed and selected candidates for associate roles.

Radio And Television Production

Diploma