Travis Pace Email & Phone Number

Maryville, Tn, Us

Leading security assessment activities with expanded focus across all business entities. Deliver assessment services and reporting that identify and drive remediation of vulnerabilities in the network. Driving efficiencies through automation and tooling. Develop and implement class leading threat hunting and purple team processes. Focused on implementation of a NIST Cybersecurity Framework based assessment, vulnerability and risk management program. Lead the development and management of the security risk management program for UScellular. Focused on identifying, tracking and driving risk remediation and authorization activities for security risks across the organization.

Leads all security design and engineering activities related to new and existing network security products and services. ​This role is responsible for the overall design, engineering, configuration, and implementation/integration of our security network elements, to include firewall, intrusion detection and prevention systems, DDoS mitigation, threat intelligence platforms, Security Incident and Event Management tools, and perimeter protection systems.Manage all assessment activities including new solution, ad-hoc and third party assessments. Develop and run vulnerability management program including vulnerability remediation and risk register management. Also developed and support threat hunting program.

Knoxville, Tennessee Area

Develop and manage service management approach across all wireless services including VOLTE and LTE. Provide top-tier support and subject matter expertise for resolving service issues. Develop and utilize analytical and automation tools to proactively manage wireless services health. Partner with Service Engineering and Service Assurance teams to develop end to end service management practices.

Knoxville Tn

As a Regional Network Engineering Manager, I lead a team that is responsible for the budgeting, cost management, design, capacity planning, performance and engineering of the wireless network in the region including legacy and Ethernet entrance facilities, network interconnections, cell site backhaul, microwave network and MTSO to provide a high quality reliable network.- Manage $45 Million dollar budget within .05%- Responsible for over 4000 Metro Ethernet, IP Microwave and TDM Circuits- Vendor Management for 20 Metro Ethernet and TDM service providers including performance management, SLA enforcement and RFP/costs management.- Drive development of process and procedures for Master Data Management ensuring data quality for all regional users of critical engineering databases.Key Successes:- Over $5 Million dollars in savings over 3 years in the position- Leading backhaul utilization forecasting tool development utilizing R and data analysis- Leading automated backhaul vendor sla violation credit process with potential for significant savings- 30% reduction of backhaul related severity 1 outages YOY- Led development of automated backhaul vendor scorecard- Lead on Customer Perception analysis

Knoxville, Tennessee Area

I lead a team of highly skilled technical support associates that provide tier 3 support for national CDMA, EVDO and LTE wireless networks. The team provides next level support that includes hardware and software troubleshooting, outage resolution with root cause analysis, vendor management and standardized troubleshooting and process documentation.I also lead a team of Roaming Engineers that review, plan, coordinate, implement and support wireless network roaming for the entire USCC network.- Manage multi-million dollar budget including Hardware/Software, Support Contract, and Training, Travel and Expenses- Drive process development and improvement initiatives- Track Key Performance Indicators for team and individual associates and provide routine feedback and development support- Manage team to reach Restoral and Handling targets for Customer and Network trouble tickets- Manage and support emergency network restoral- Develop and Manage Vendor relationships with a focus on continuous improvementKey Successes:- OEM vendor scorecard and performance review process development- Developed regional SME Process enabling regional teams to self-support, being referenced for EPC transition- Developed NNEO to Regional bulletin notification process currently in use by multiple NNEO teams- Developed Operations to Engineering operational readiness review process that is a basis of the current ORT process- Developed structured Root Cause Analysis processes and documentation- 38% Reduction in Severity 1 Mean Time to Restore in 3 year period- 84% reduction in Severity A Handling time in 3 year period- Received Quarterly Leadership award from Director team- Team consistently performed high in internal partner satisfaction survey

Knoxville Tn

Key member of team that supports entire Field Support Organization maintaining over 50 WirelessSwitches, thousands of remote Cellsites, 30 Vmail systems and various support systems. Developed standards and documentation for Field implementationSupported and maintained SS7 Network and STP systemsAssisted in Integration and support of 3G Data technologiesLead Engineer for engineering, integration and support of Lucent Remote Subscriber DatabaseSupport Customer Service Organization in quick remedy of customer’s technical issuesInterim manager for departmentDesign and maintain departmental website and tools utilizing HTML, ASP, PHP and PERL.- Develop Standards and Documentation for Field Implementation- Supported and Maintained SS7 Network and STP systems- Assist in Integration and Support of 3G Data technologies- Development, Implementation and Support of Lucent Remote Subscriber Database- Interim Manager for Department- Design and Maintain Departmental Web and Tools utilizing HTML, ASP, PHP and PERL.Key Successes:- Lead Engineer for design and implementation of ALU SHLR system- First to implement data services testing through IWF implementation

Roanoke, Virginia Area

Responsible for all maintenance and running of Nortel MTX and CDMA BSC Wireless Switch facility and peripherals. Maintain Digit Translations tables for entire switch market.Monitor and assist in repair of over 100 remote cell site locationsTroubleshoot and repair T1 networkMaintain DSX cross connect distribution facilitySupport/Configure Voice Mail systems supporting thousands of customersConfiguration and maintenance of Tellabs DACS systemSupported network wide distribution of Digital CDMA technology and equipmentParticipated in new switch integration and turn-up in Lynchburg, VAKey Successes:- Designed, tested and implemented digit translation plan that reduced customer complaints from 15 a week to 0. This design is the basis of the current translations plan.- Received U.S. Cellular® Expect It! Award for providing high level of customer support and teamwork

Roanoke, Virginia Area

Operate and Monitor 3 IBM AS400 mid range computer systems including troubleshooting and repair of AS400 terminal network. Also responsible for support of installation and maintenance of PBX and network cabling.

Bachelors, It Management & Cybersecurity

As Information Technologies, Information Technology Management

Certification Program, Telecommunications Management

Early Childhood Education And Teaching

Activities and Societies: Phi Theta Kappa