Travis Potter Email & Phone Number

Administrative responsibility for Marketing, Business Development, Patient Experience, Therapy Services, Urgent Care Service Line, EVS and Food Services.

Dallas/Fort Worth Area

- Director of Pre-Services Department comprised of 12 employees.- Led executive search committee in selection of Chief Nursing Officer.- Lead strategic initiatives involving business development opportunities.- Led Sports Medicine Committee responsible for developing Sports Medicine Program.- Led initiative to improve discharge times on inpatient units.- Led initiative to improve lab turnaround times in the Emergency Department.- Led implementation of online pre-op process for Surgery Center, resulting in higher staff efficiency and greater patient satisfaction.- Led selection and implementation of Employee Engagement Survey tool, designed to increase employee engagement and reduce turnover.

Dallas/Fort Worth Area

Director of Service Excellence (4/15 - 3/16)- Develop, organize and direct the hospital district's Service Excellence Program.- Responsible and accountable for internal and/or external customer service scores.- Responsible for resolving patient complaints and following up to ensure issues are addressed.- Manage the Star Employee of the Month program.- Apply patient experience research in a meaningful and timely manner in accordance with the intent of the Service Excellence discipline.HR Manager (9/14 - 3/15)HR Recruiter (4/13 - 8/14)HR Generalist (10/10 - 3/13)- Responsible for implementation of new systems within the Human Resources Department.- Coordinate with Education Department a Leadership Development Program and help identify succession plans.- Co-Responsible for employee relations.- Responsible for all internal communication within the hospital district.- Develop strategic initiatives to maintain a high level of employee engagement.- Maintain a compensation structure that promotes internal equity throughout the hospital district.- Analyze and adjust the compensation structure based upon market survey data.- Collect and analyze data in regards to staffing.- Championed the first ever Employee Fundraising Campaign at Hunt Regional. Goal was set at $40,000 over three years – raised over $50,000- Created and maintain the Hunt Regional LinkedIn page, establishing a social media presence for recruiting

Master Of Science (M.S.), Healthcare Management

B.S., Business Administration