Travis Rehl Email & Phone Number

United States

Columbus, Ohio Area

As the C.O.R.E. Support Officer at WesBanco, I serve as the primary liaison between our internal clients and the C.O.R.E. Help Desk and provide support for all C.O.R.E. System users. I accurately measure employee performance across all business lines. My team and I manage and maintain the CRM System by ensuring policy is adhered to for the referral and incentive program. C.O.R.E. System Manager to ensure all C.O.R.E. functions are working properly. I passionately pledge to provide superior internal customer service while helping to promote WesBanco's customer-centric culture. My responsibilities include: • Act as a liaison between our internal customer business partners and the CORE Help Desk in day-to-day activities, user records, as well as the identification of functionality issues.• Track and provide C.O.R.E. Help Desk inquiries through monthly data reports to internal customers across all business lines• Work exclusively with vendors to reach viable solutions and enhancements to constantly improve our CRM efforts. • Promote proper C.O.R.E. System usage Bank-wide through training and mentorship through policy evolution and enforcement• Assist sales associates across all business lines in managing the relationships of their clients accurately and efficiently.• Work cohesively on retail marketing project teams to help find ways to streamline banking products to expanding customer demographics.• Help to always evolve CRM to meet our growing institution and customer needs. • Being a champion for our external clients by helping to facilitate the processes to efficiently match them with the necessary products through ongoing customer relationship building through On-Boarding, Lead Generation, and customer interaction

Columbus, Ohio Area

As the C.O.R.E. Specialist Administrator at WesBanco, I serve as the primary Help Desk support for all C.O.R.E. System users. Maintain up to date user records and work with the C.O.R.E. System Manager to ensure all C.O.R.E. functions are working properly. My responsibilities include: • Management of the C.O.R.E. System's day to day activities, user records, as well as the identification of functionality issues.• Serve as daily C.O.R.E Help Desk support.• Track and provide C.O.R.E. Help Desk inquiries through monthly data reports to the C.O.R.E. System Manager.• Promote proper C.O.R.E. System usage throughout business lines.• Develop working knowledge of data architecture and source data.• Train employees to use the C.O.R.E. CRM System• Assist sales associates across all business lines in managing the relationships of their clients accurately and efficiently.• Work cohesively on retail marketing project teams to help find ways to streamline banking products to expanding customer demographics.

Columbus Area, Ohio

Assist clients with essential money handling services. Communicate retail banking products to current and potential clients to promote increased profitability at the branch and corporate levels. Provide expert customer service to clients while solving sometimes difficult issues in a professional manner. Adhere to strict personal operational regulations and guidelines in daily banking functions.

Columbus, Ohio Area

As an IT Client Support Specialist, I assisted clients in maintaining their computers and solving computer related issues including those associated with virus removal, network connection, and hardware replacement as well as software upgrade and installation. I worked from the beginning of the inventory process to the end to prepare computers for clients in the field while maintaining a vast customer and asset database. I also received old assets from the field and processed them for surplus and removal. Skills involved in this job included but were not limited to: customer service, database management, Microsoft OS, Microsoft Office Business, Virus Removal, Computer Network Management, Multitasking, Self Tasking, Attention to Detail

Shift leader, maintained customer relationships through extensive customer service skills. Efficiently adhered to challenging sales quotas set by the company. Optimized the customer experience through vast wealth of the product knowledge. Lead other customer service representatives in normal operations.

Maintained millions of dollars worth of satellite and radar telecommunications equipment. Adhered to the highest standards of professionalism, leadership, and physical standards. Optimized logistics in test equipment procedures to maintain the highest levels of readiness. Learned to excel in a team dynamic as well as how to function effectively under intense pressure while achieving mission goals. Gained extensive leadership abilities.

Bachelor Of Science (Bs), Marketing/Marketing Management, General

Associate'S Degree, Radar Communications And Systems Technology

United States Navy Electronics School

High School Diploma

Activities and Societies: Football, Baseball, Wrestling, Weightlifting, Theatre, Chess Club