Travis Todd Email & Phone Number

- Manage and maintain SaltStack Configuration for Baptist Health Patch Management program for Windows Servers.- Develop procedures and enhancements to support patch management using automation processes such as Powershell and SaltStack.- Maintain 99% success rate for Enterprise Patch Management Program.- Lead partnership on behalf of SIO team with Info-Sec team for vulnerability management initiatives.- Coordinate and apply remediation efforts with application support teams.- Provision and administer Windows Server OS in VMWare environment.- Perform Tier I and Tier II server support.- Familiar with Red Hat Linux.- Familiar with Veritas NetBackup server restores.- Establish relationships and maintain excellent communications and professionalism with application and technical teams.

United States

- Provided support to a team of 10 specialists daily to ensure over 400 location’s needs were met accurately and effectively. - Worked to improve upon existing systems and communicated with vendors professionally to determine solutions to larger problems within our scope. - Maintained and resolved team's tickets daily, reducing the total tickets by 80%.- Corrected and adjusted database for software used by all clients.

Elizabethtown, Kentucky, United States

Provide hardware and software support to employees within work environment. Support for over 400 locations in total, and assisting a team of 8 total technicians. Scope of duties include:- working with physical firewalls- managing company database- remote and on-site troubleshooting- management of Active Directory for company

Elizabethtown, Kentucky, United States

- Coordinated driver schedules around provider availability.- Operated and maintained company vehicle.- Planned and scheduled patient appointments based on transport availability.

Elizabethtown, Kentucky, United States

- Deployed and maintained technologies throughout campus to include Computers, Monitors, IP Phones, Printers, etc. - Assisted users with direct technical issues of their equipment. - Managed ticketing queue to facilitate all requests.

Information Technology

Transferred to Eastern to continue education and pursue Bachelors degree in Information Technology, with a focus in Interactive Multimedia.

Information Technology

Began schooling to pursue a Bachelors in Information Technology.

High School Diploma, Information Technology

Activities and Societies: FootballFocused studies in the information technology field, as well as left one year early to start college.