Travis Todd Email and Phone Number

- Manage and maintain SaltStack Configuration for Baptist Health Patch Management program for Windows Servers.- Develop procedures and enhancements to support patch management using automation processes such as Powershell and SaltStack.- Maintain 99% success rate for Enterprise Patch Management Program.- Lead partnership on behalf of SIO team with Info-Sec team for vulnerability management initiatives.- Coordinate and apply remediation efforts with application support teams.- Provision and administer Windows Server OS in VMWare environment.- Perform Tier I and Tier II server support.- Familiar with Red Hat Linux.- Familiar with Veritas NetBackup server restores.- Establish relationships and maintain excellent communications and professionalism with application and technical teams.

- Provided support to a team of 10 specialists daily to ensure over 400 location’s needs were met accurately and effectively. - Worked to improve upon existing systems and communicated with vendors professionally to determine solutions to larger problems within our scope. - Maintained and resolved team's tickets daily, reducing the total tickets by 80%.- Corrected and adjusted database for software used by all clients.

Provide hardware and software support to employees within work environment. Support for over 400 locations in total, and assisting a team of 8 total technicians. Scope of duties include:- working with physical firewalls- managing company database- remote and on-site troubleshooting- management of Active Directory for company

- Coordinated driver schedules around provider availability.- Operated and maintained company vehicle.- Planned and scheduled patient appointments based on transport availability.

- Deployed and maintained technologies throughout campus to include Computers, Monitors, IP Phones, Printers, etc. - Assisted users with direct technical issues of their equipment. - Managed ticketing queue to facilitate all requests.