Travis Salmon Email and Phone Number

• Establish and follow CM/DM processes throughout project life cycles to maintain consistent configuration control, developing, operating, and maintaining CM database and other process management tools, maintaining the Hardware and Software Configuration Management Plan, managing CM products and documentation.• Serve as the focal point for control, storage, retrieval, and delivery of all CDM data.• Control change requests for configuration items. Administer change configuration review boards.• Assist in the processing and tracking of program contract and supplier deliverables.• Plan and coordinate preparation of project documentation, such as engineering documented information and subcontractor specifications, schedules, and contract modifications, to ensure customer contract requirements are met. • Review and analyze released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities. • Perform baseline (product) management, hardware release and replication management, configuration item identification, software build releases, and configuration audits. • Perform change management and status identification.

• Use knowledge of agile framework to lead as Scrum Master for our digital transformation initiative of cross functional teams by utilizing Confluence and Jira cloud-based environment to house and track internal task and documents of business processes.• Served as admin to several Confluence spaces.• Assisted agile team as a developer in an Oracle database migration to AWS cloud.• Conducted process analysis and optimization initiatives to identify and eliminate process inefficiencies, reduce costs, and improve operational performance.• Designed, documented, and implemented optimized business processes using BPMN, Six Sigma, Lean, or other process improvement methodologies.• Utilized process mapping and modeling techniques to visualize and communicate process flows, dependencies, and improvement opportunities.• Worked collaboratively with cross-functional teams, including business stakeholders, process owners, IT, and other relevant departments, to streamline business processes and drive process improvements.

• Lead and coordinate team of tech specialist to serve wireless and wired internet to over 200 people across Baltimore City• Designed, implemented, and managed enterprise-wide network infrastructures, including LAN, WAN, and VPN connections.• Oversaw network operations, monitoring, and troubleshooting to ensure optimal performance, availability, and security.• Led network security initiatives, including firewall rule management, intrusion detection/prevention, and security audits.• Implemented network best practices and standards, including network segmentation, VLANs, and QoS.• Managed network devices such as switches, routers, firewalls, and load balancers from various vendors.• Worked closely with cross-functional teams, including IT security, system administrators, and application developers, to ensure seamless network operations.• Conducted network capacity planning, performance analysis, and optimization to support business requirements.• Mentored and provided technical guidance to junior network engineers and team members.

• Assisted in the installation, configuration, and administration of Windows and Linux-based servers.• Participated in the monitoring and troubleshooting of system performance, capacity, and availability.• Assisted in the implementation of disaster recovery plans and backup strategies.• Collaborated with team members to resolve technical issues and incidents in a timely manner.• Assisted in the deployment and management of virtualized environments using VMware.• Contributed to the documentation of system configurations, processes, and procedures.

• Greeted and welcomed over 200 daily guest, helped with valet parking, and ensured a positive guest experience from arrival to departure.• Handled guest inquiries, provided information on parking rates, policies, and procedures, and resolved any guest complaints or issues in a professional and courteous manner.• Conducted vehicle inspections, accurately recorded and documented guest information and vehicle details, and maintained proper parking logs and records.• Operated parking equipment, such as ticketing machines, payment systems, and key tracking systems, with accuracy and efficiency.• Collaborated with other team members, including valet attendants, parking supervisors, and management, to ensure smooth operations and service delivery.• Assisted in maintaining a clean and organized valet parking area, including managing parking spaces, directing traffic, and ensuring safety protocols are followed.• Provided exceptional customer service by anticipating guest needs, helping with luggage, and offering recommendations for local attractions or services.• Handled cash and credit card transactions accurately, processed payments, and reconciled daily cash and transaction reports.• Participated in training sessions and workshops to improve customer service skills, parking procedures, and safety protocols.

• Participated in pedestrian mobility assessment of Baltimore Lexington Market, as part of Federal Task Force initiative• Assisted in the installation, configuration, and maintenance of server systems, network devices, and virtual environments.• Participated in troubleshooting and resolving technical issues related to hardware, software, and network connectivity.• Contributed to the implementation of security measures to protect systems from unauthorized access and data breaches.• Assisted in planning and executing system upgrades, patches, and backups.• Worked closely with cross-functional teams, including network engineers, software developers, and database administrators, to ensure smooth system operations.• Conducted research on new technologies and best practices to stay updated with industry trends and advancements.