Travis Schmidt Email & Phone Number

Sun Prairie, Wisconsin, United States

Menomonee Falls, Wisconsin, United States

-Evaluated operational procedures, developed operational policies, and implemented process improvement strategies across all departments for a company that underwent multiple acquisitions in the last two years in order to minimize service impact for optimal customer experience-Developed shared spreadsheets to aid in more efficient ordering of batteries for stock and special orders from Trojan Battery, the company’s largest motive battery supplier-Led the process of setting up new customers with credit accounts and managed all new customer set ups and documentation needed to set up credit accounts as well as created new documents leading to operational efficiencies when setting up new vendors-Created a video and accompanying documentation regarding set up and use of the company’s products in order to cut down on warranty claims-Created dashboards within NetSuite system to help identify late shipments and orders that needed to be processed which resulted improved ability to monitor all shipments for reduction of late orders.-Provided product development support and troubleshooting assistance to field technicians for hydrometers, meters, load banks, and gas detectors produced and sold by Exponential Power/SBS-Provided warranty administration support for technical and equipment products including approving and denying warranty claims-Assisted with quality assurance support and quality improvements in all processes throughout the company-Repaired and calibrated all equipment shipped to calibration lab including digital hydrometers, internal resistance meters, and load banks-Responded to incoming technical requests from internal and external customers-Developed and maintained a thorough knowledge of SBS’s full test equipment product offerings-Conducted field product demonstrations and trainings-Engaged in new product development testing-Answered phone calls and emails from customers and identified at-risk customers for notification to outside sales

Menomonee Falls, Wisconsin

• Provided new product development support and troubleshooting assistance to field technicians for commercial ovens and warmers produced and sold by a world-class company.• Fielded an average of twenty or more service calls per day.• Followed up daily on service events, start-ups, and installations.• Territory management of the company’s seven state Western Region supporting sales, customer service, reps, and Regional Service Managers.• Maintained ownership of Service Events from Beginning to End. • Worked on New Product Development projects representing the Tech Service Department. • Covered after-hours and weekend on-call responsibilities on for a week at a time on a rotating basis (every 6-8 weeks)• Managed and oversaw in-house trainings.• Helped create Training and Troubleshooting Guides• Provided warranty administration support. Including Approving and Denying warranty claims. • Assisted with quality assurance support and quality improvements in all processes throughout the company.• In less than two years, trusted to oversee operations in the call center in the absence of the Technical Service Manager. On course to receive supervisory promotion before COVID-19 disrupted company operations.

Delafield, Wisconsin

Fixing appliances.

Hustisford, Wi

• Field and initiate sales calls to existing customers to assess the need for replenishing inventories and provide ongoing and technical service on existing accounts.• Prospect and develop relationships with potential customers or leads to cultivate new business.• Advise customers on substitution or modification of part when requested part is not available.• Generate revenue by promoting sales of new and existing products.• Meeting current sales goals with average sales of $80,000 - $90,000 in product per month.

Hustisford, Wi

• Rapid promotion to Dispatch Supervisor within a year and a half of employment in a fast-paced dispatch office due to ambition and demonstration of leadership qualities. Inventory Supervisor responsibilities added within a year and a half of initial promotion. • Key player in the process of converting to a completely new computer operating system for sales and inventory dispatching & delivery. • Processed approximately 500 work orders/day and oversaw 2 dispatch employees and 5 inventory employees to keep up with $600,000 - $700,000 in weekly commercial sales of salvaged auto parts.• Supervised approximately 12 delivery drivers and coordinated18 daily regional delivery routes to five states to ensure ordered parts were delivered accurately and on time for customer satisfaction. Coordinated maintenance of delivery vehicles as needed.• Utilized customer relation skills in dealing with issues such as missing parts, misrouted parts, and/or damaged parts and coordinated changes in deliveries to help with delivery efficacy and decreased overall delivery cost(s) to company.• Monitored inventory of all salvaged auto parts and removed inventory older than 1,000 days to ensure parts available for sale were of optimal functioning.• Worked integrally with other departments including Warehouse, Yard, Dismantlers, Accounting, Sales, Prep, and Shipping/Receiving to ensure smooth overall operation of company functions.

Associate'S Degree, Supervisory Management, 4.0

Activities and Societies: WCTC Supervisory Management Committee AttendeeCurrently attending and carrying a 4.0 GPA. Made Technical Honors.

Excellence In Leadership Certification, School Of Business, 4.0

The dynamic of today’s workplace is much different than it was just a decade or two ago. The more traditional structure, in which managers.

Associate'S Degree, Applied Science In Automotive Technology, 3.0

I graduated with an Applied Science Degree in Automotive Technology. This degree included classes on how to run your own automotive.