Travis Serfoss Email & Phone Number

Tempe, Az, Us

Tempe, Az

Tempe, Arizona

- Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies- Applies credit and return procedures to meet customer expectations while minimizing financial risk for the organization- Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities- Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems- Assists customers in their product selection by sharing vital information from customers with the organization

Phoenix, Arizona

-Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility-Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS-Receiving inbound calls and answering questions related to troubleshooting all type of cell phone inquiries within and average handle time of less than 10 minutes.-Managing strict guidelines and matrices’ such as: Adherence to schedule, quality scores, registration, and availability. -Navigation of the online resources’ .and library to effectively answer all questions and concerns for our customers without the use of hold and excessive wait times-Offering our services by linking up conversations to products and services we offer, overcoming any objections, and efficiently making the customers aware of how the product benefits them personally.

Tempe, Arizona

One Exchange focuses on assisting retiree's who are transitioning from their former group employee benefits to one from the individual market place. We assist with picking the plans, filing the applications and maintaining the retiree's HRA (Health Reimbursement Arrangements) accounts.As a Hybrid Supervisor my main responsibility's - Assisting with the creation of new job roles- Coordination of large projects across multiple states- Training of Supervisors and building supervisor training material, which includes PowerPoints, Manuals and best practices- Performing weekly 1 on 1's, coaching’s, and call reviews with agents, all of which to help our agents grow with the company core values in mind - Working with peers and managers to track trends and come up with ideas on how to improve the site as a whole

Salt Lake City, Utah

Third party Call Center for Verizon Wireless Duties included:- Managing a team of anywhere between 8 to 14 agents and making sure that all agents needs are met.- Taking escalated calls from agents, and even taking over supervisor escalated calls - Making sure that each agent is coached at least once per week, and coaching to a style that fits their individual needs (i.e.: self discovery, additional training, role playing, etc)- Maintaining a strict balance of Average Handle Time and Quality of the call along with 7 other metrics, such as credits and attendance- Making sure that agents are held accountable for there actions and follow through with disciplinary plans