• Responsible for performing and documenting company backup procedures and software upgrades & installation on company devices.• Monitored company equipment and processes to maintain information security• Performed risk assessments to assist produce optimal prevention and management plans.• Made recommendations to improve gap resolution.• Worked directly with customers through phone, email, and in person contact to create, alter and complete jobs as well as to resolve any issues within my scope of ability.• Managed creation and production of jobs through the use of various software and hardware configurations.. • Tier 1 troubleshooting on all company devices, software, and customer file issues.• Created workarounds to keep production on time when device or network problems were beyond my scope.• Designed print products through the use of industry standard software and practices.

• Managed creation, production, and documentation of jobs through the use of various software and hardware configurations. • Responsible for performing and documenting company backup procedures and software upgrades & installation on company devices.• Tier 1 troubleshooting on all company devices, software, and customer file issues.• Created workarounds to keep production on time when device or network problems were beyond my scope.• Worked directly with customers through phone, email, and in person contact to create, alter, and complete jobs as well as to resolve any issues within my scope of ability.• Designed print products through the use of industry standard software and practices.

• Brought nationwide recognition and exposure to the company’s publications and website through designs and additions that won awards from the National Association of Free Community Papers.• Proficiently utilized Photoshop, Illustrator, Quark, Dreamweaver, InDesign, and Go Live, to achieve the goals of quality and cost in a timely manner.• Managed creation, production, and documentation of jobs through the use of various software and hardware configurations. • Responsible for performing and documenting company backup procedures and software upgrades & installation on company devices.• Tier 1 troubleshooting on all company devices, software, and customer file issues.• Created workarounds to keep production on time when device or network problems were beyond my scope.• Worked directly with customers through phone, email, and in person contact to create, alter, and complete jobs as well as to resolve any issues within my scope of ability.• Designed print products through the use of industry standard software and practices.