Travis Sparks, Csm Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas

Oversee all operations of a 140-room Marriott select-service property. Manage department heads and team members to deliver high-quality service and products. Maintain HR responsibilities, including hiring, training, corrective action plans, payroll, and benefits administration. Track and forecast the daily, monthly, and annual financial budgets and sales.➢ Directly manage a team of >30 employees, including department heads, supervisors, team members, and third-party labor providers… Show more Oversee all operations of a 140-room Marriott select-service property. Manage department heads and team members to deliver high-quality service and products. Maintain HR responsibilities, including hiring, training, corrective action plans, payroll, and benefits administration. Track and forecast the daily, monthly, and annual financial budgets and sales.➢ Directly manage a team of >30 employees, including department heads, supervisors, team members, and third-party labor providers, including daily management, payroll, training, and mentorship.➢ Partner with the Sales department to maximize revenue and sales strategies for the property.➢ Review and approve rates and proposals for corporate and group clients.➢ Prepare annual budgets, forecast revenue, and adjust sales strategies to align with corporate sales goals.➢ Lead customer service initiatives across the property.➢ Manage purchasing for all departments, with a focus on maintaining monthly budgets and reducing spend.Highlighted Accomplishments:➢ Successfully led the property through > $1M renovation from Fall of 2019 through Summer 2020, which included gathering quotes from contractors and vendors, placing procurement orders, and tracking completion of renovated areas.➢ The property’s annual eSTR Star Report ranked #1 and #2 for Occupancy and Revenue Per Occupied Room, including revenue growth of 6% from 2015—2019.➢ Increased the property’s average year-over-year (YOY) daily rate by an average of $6.91 from 2016—2019.➢ Achieved the Hotels.com Loved by Guest Award in 2020 and the TripAdvisor Certificate of Excellence in 2015. Show less

Austin, Texas

Managed all front-of-house operations for the property, including the arrival experience and food and beverage programs. Provided direct management of a team of over 15 employees, including scheduling, hiring, training, and payroll. Maintained accounting for the property, including Accounts Receivable, Accounts Payable, cash handling, and financial reporting.➢ Provided day-to-day operational management of the front office staff, oversaw the guest experience, and maintained scheduling… Show more Managed all front-of-house operations for the property, including the arrival experience and food and beverage programs. Provided direct management of a team of over 15 employees, including scheduling, hiring, training, and payroll. Maintained accounting for the property, including Accounts Receivable, Accounts Payable, cash handling, and financial reporting.➢ Provided day-to-day operational management of the front office staff, oversaw the guest experience, and maintained scheduling, purchasing, and accounting.➢ Partnered with the General Manager to revise property budgets and update sales goals.➢ Managed customer service escalations by assisting in resolutions to ensure client satisfaction.➢ Maintained human resource responsibilities, including recruiting, interviewing, hiring, onboarding/training, managing disputes, and terminations.Highlighted Accomplishment:➢ Maintained above industry-standard customer satisfaction scores from 2014—2016. Show less

Boston, Massachusetts

Managed the front-of-house team of 40 team members and the guest’s arrival experience of a 1200 room convention center property. Provided oversight of customer satisfaction, employee training, and scheduling.➢ Managed front-of-house departments, including Guest Reception, Communications, Concierge, Bell Desk, and Front Drive.➢ Supported the guest experience and resolved guest issue escalations.➢ Provided initial and ongoing staff training to maintain service standards and introduce… Show more Managed the front-of-house team of 40 team members and the guest’s arrival experience of a 1200 room convention center property. Provided oversight of customer satisfaction, employee training, and scheduling.➢ Managed front-of-house departments, including Guest Reception, Communications, Concierge, Bell Desk, and Front Drive.➢ Supported the guest experience and resolved guest issue escalations.➢ Provided initial and ongoing staff training to maintain service standards and introduce brand initiatives.Highlighted Accomplishment:➢ Successfully led the planning and execution of the arrival of the Irish Step Dancing World Championships, which included the arrival of >900 reservations in a single day. Show less

Austin, Texas

Managed all front-of-house operations for the property, including the arrival experience and food and beverage programs. Provided direct management of a team of over 15 employees, including scheduling, hiring, training, and payroll. Maintained accounting for the property, including Accounts Receivable, Accounts Payable, cash handling, and financial reporting.➢ Provided day-to-day operational management of the front office staff, oversaw the guest experience, and maintained scheduling… Show more Managed all front-of-house operations for the property, including the arrival experience and food and beverage programs. Provided direct management of a team of over 15 employees, including scheduling, hiring, training, and payroll. Maintained accounting for the property, including Accounts Receivable, Accounts Payable, cash handling, and financial reporting.➢ Provided day-to-day operational management of the front office staff, oversaw the guest experience, and maintained scheduling, purchasing, and accounting.➢ Partnered with the General Manager to revise property budgets and update sales goals.➢ Managed customer service escalations by assisting in resolutions to ensure client satisfaction.➢ Maintained human resource responsibilities, including recruiting, interviewing, hiring, onboarding/training, managing disputes, and terminations.Highlighted Accomplishments:➢ Achieved an average YOY growth of > $1M, with a total 73% increase from 2010—2012.➢ Increased the average room rate by 22% from 2010—2012.➢ Led the Front Office team to earn the TripAdvisor Certificate of Excellence in 2011. Show less

Round Rock, Texas

Austin, Texas

Austin, Texas

Austin, Texas

Austin, Texas