Travis Steele Email & Phone Number

Currently Serving as the IT Director for the Kokomo and Marion service areas at Ivy Tech Community College of Indiana.Qualifications include:• Experienced project manager with 13 years of experience and a proven ability to lead projects• Excellent communication and interpersonal skills• Detailed technical knowledge and project management skills• Lead role experience in several projects with positive results• Ability to absorb complex technical information and pass this on clearlyTechnical Skills include:• Microsoft Office• SQL Server Management Studio Express• Active Directory• Cisco Unity• Microsoft System Center Configuration Manager• Industry Weapon – Command Center HD• JAMF – Casper Suite: Casper Certified Administrator• Mac OS XCurrent Job Responsibilities Include:• Manage incoming requests from students, employees, and guests at all levels for technical support for the North Manchester and Fort Wayne campuses.• Administer Help Desk software including incident analysis to implement and document methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships. • Respond to questions from callers and walk-ins; assist students, employees, guests in person with technology problems in offices, classrooms, computer labs, and other relevant locations.• Responsible for JAMF Casper Suite implementation and management for the growing number MAC OS X and iOS devices on campus.• My team is responsible for network infrastructure, data centers and client support for the University's North Manchester and Fort Wayne campuses.• Plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.

Listed skills include Web Design, Web Development, Html, Microsoft Office, and 14 others.