Travis Stuart Tg Email and Phone Number
As a Senior Operations Leader, I bring deep experience driving the vision and direction of strategic initiatives and business transformation efforts. Utilizing my Lean Six Sigma Black Belt and PROSCI Certified Change Practitioner credentials, I develop and implement strategies that align with organizational goals and maximize performance outcomes.๐ ๏ธ Adept at translating complex data into actionable strategies that boost operational efficiency and customer satisfaction. ๐ Skilled in fostering collaboration across departments to drive the development, implementation, and adoption of change initiatives. ๐ Committed to building a high-performance culture and motivating diverse teams to achieve corporate objectives. ๐ฏ Strong background in analytical thinking, strategic planning, and project management.๐ Highlights of Achievements: ๐ Reduced average resolution time by 80%, significantly improving workflow and training efficiency. ๐ Increased outbound sales conversion rate by 83% through enhanced onboarding and talent acquisition strategies. ๐ Lowered overall turnover to under 20%, with a notable reduction in customer service turnover to 8%, by optimizing hiring and interview processes.๐ Expertise & Skills: Change Management Business Transformation Process Improvement & Optimization Employee Engagement Leadership DevelopmentStakeholder Management Strategic Planning Team Leadership, Coaching & Mentoring Training & Development Project Management & Program Management Data Analysis Customer Experience Operational PlanningCustomer Service
Zenith Solutions Group
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Senior ConsultantZenith Solutions Group Jan 2024 - PresentProvided consultancy services in operations strategy and call center optimization, focusing on process improvements and leadership development.
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Senior Operations ManagerCellular Sales Jun 2013 - Jul 2024Knoxville, Tennessee, United StatesCore Responsibilities: Oversee Contact Center Operations, leading a team of 175 associates across multiple departments, including Customer Service, Sales, and Operations. Responsible for a $15M budget, driving key performance metrics, process improvements, change management, and employee engagement initiatives.๐ฃ Highlights:โข Expanded and recruited key talent to enhance project management and process improvement.โข Streamlined workflows, reducing average resolution time from 20 days to 4 days.โข Boosted sales conversion rate by refining onboarding and training processes.โข Significantly reduced turnover rates through improved hiring processes and assessment tools.โข Transitioned to remote work and virtual training, enhancing overall efficiency. -
Customer Relations ManagerCellular Sales Mar 2020 - Jan 2021Knoxville, Tennessee, United StatesResponsible for the strategic mission and daily performance of a four internal teams totaling 70 staff membersThe Department supported sales operations and handled customer concerns/escalations for over 780 stores across the countryUpon arrival to the Department, worked with junior leaders to turn around a Service Level Agreement that had ballooned to over 40+ days back to the set 24-48 business hour agreementCreated a professional development plan for department leadership teamImproved work flows and team alignments for better efficiencies and effectiveness
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Operations Manager, Customer Relations Manager At Cellular SalesCellular Sales May 2018 - Jan 2021Knoxville, Tennessee, United StatesCore Responsibilities: Managed a 70-person team focusing on inbound and outbound customer service and reputation management, enhancing departmental performance and customer satisfaction.๐ฃ Highlights:โข Utilized data-driven analysis to transform department performance.โข Increased calls per hour and improved overall efficiency through team restructuring.โข Improved customer service metrics by optimizing call scripts and enhancing training.Responsible for the strategy and performance for five internal departments with over 200 staffTeam Player and Collaborator for strategic planning with outside departments and executivesBudget oversight and alignment for entire Contact Center 15 million.Leadership Development and SelectionImplemented Change Management process into Contact CenterDeveloped and Executed Culture of Continuous Improvement
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Customer Relations Operations SupervisorCellular Sales Feb 2017 - Mar 2020
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Customer Support Team Lead/SupervisorCellular Sales Jun 2013 - Mar 2020
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Sergeant First Class (E7), Civil Affairs Team Sergeant, Intelligence Ncoic At U.S. Army ReserveUs Army Aug 2004 - Apr 2014East Africa, Afghanistan, Iraq,Honored with multiple medals and commendations, including the Purple Heart and Bronze Star.
Travis Stuart Tg Education Details
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Business Administration -
Talent Management And Development
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Business Administration And Management, General
Frequently Asked Questions about Travis Stuart Tg
What company does Travis Stuart Tg work for?
Travis Stuart Tg works for Zenith Solutions Group
What is Travis Stuart Tg's role at the current company?
Travis Stuart Tg's current role is Senior Operations Manager | Certified Working Genius Facilitator | Change & Project Management | Business Transformation | LSS Black Belt | Enhancing Operational Efficiency and Customer Satisfaction | Process Improvement.
What schools did Travis Stuart Tg attend?
Travis Stuart Tg attended Tusculum University, Tusculum University, Jefferson County High School, Tusculum University, Tusculum University.
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