Travis Thompson Email & Phone Number

Fort Knox, Ky

Maintained clear communication and professional rapport while working with the Administrative / Human Resource officers of the United States Army Recruiting Command’s 1st Recruiting Brigade to suffice the personnel needs of seven battalions; Albany, Baltimore, Beckley, Harrisburg, Mid-Atlantic, New England, New York City, Syracuse, sixty-one companies consisting of approximately 900 soldiers. Utilizing attention to detail to ensure that a soldier’s past assignment history was accurately presented on his or her Official Personal File according to Army regulation.Effectively managed a steady stream of work flow, but demonstrated the ability to multi-task, prioritize, and meet stringent deadlines while receiving a large amount of requests guaranteeing that the soldiers I served had their records properly updated in preparation for promotion boards critical to a soldier’s career progression.Fulfilled clerk responsibilities by helping local soldiers update their Emergency Contact Forms (DD93) and Servicemembers Group Life Insurance (SGLI). This process consisted of making sure that every person in the soldier’s immediate family was accounted for on the DD93, with accurate contact information, counseling soldiers on Army monetary beneficiary selections, and explaining the Army procedure of Designating a Person Authorized to Direct Disposition.Contributed to the US Cadet Command’s Cultural Understanding and Language Proficiency (CULP) Program by completing official Army Casualty Documents for Cadets who were activated under Army orders to travel to different countries. This consisted of the direct briefing of young adults the importance of the Army DD93, the life insurance benefits that are only available to members of the Armed Forces, and the official Army Notification Process.

Case Manager with the Department of the Army’s Casualty and Memorial Affairs Operation Center abiding by DoD Policy Army Regulation 600-8-1.Receiving casualty case files from the Benefits and Entitlements Support Team six months after disposition, utilizing due diligence in providing deceased soldiers and their living survivors with the honors and benefits that they are entitled.Acquired necessary documentation needed to process Servicemembers' Group Life Insurance Claims.Managed Freedom of Information Act (FOIA) requests from surviving relatives requesting Army investigations.Built and sustained positive relationships while conducting daily outreach to casualty assistant centers, casualty assistance officers, summary court martial officers, surviving relatives, Veterans Administration Agencies, and Survivor Outreach Services to obtain information needed to resolve pending issues.Utilized and increased my technical writing ability by working to create and edit a new Case Management Transition Team Battle Book outlining the mission, responsibilities, process map, organizational structure and communication plan.

Worked in a direct support role for the U.S soldiers engaged in Operation Enduring Freedom, and Operation New Dawn.Made telephonic notification to the family members of not seriously injured, seriously injured, and very seriously injured soldiers.Prepared correspondence for senior executive managementTranscribed notification scripts utilizing the circumstances on the casualty reports that the Casualty Notification Officers used during the notification to the family members of deceased soldiers.Successfully fulfilled the management of an average of six to ten files each shift, which required the ability to multi-task in a stressful, fast paced environment.Trained incoming civilians and military personnel in the caveats of the military notification process.Worked in a twenty-four hour operation, and was required to provide oral briefings insuring the details of each case I worked that day were properly relayed to the relieving case-manager.Documented approximately fifty personal accountable entries a day into the Defense Casualty Information Processing System.Conversed telephonically with military personnel within and outside the continental United States in regards to the condition and movement of injured service members.Utilized spatial thinking and proper communication to dispatch orders and commands to multiple local Casualty Assistant Centers simultaneously.Maintained my composure while dealing with families in grief.