Skills• Technical Support for 300 personnel at an energy research facility • Technical Support at live auctions including online bidding components• Experience with all lab safety procedures for Level II biohazard• Experience performing DNA extraction, PCR, Cloning, while keeping detailed logs• Customer Service refunds and correcting billing errorsSoftware (Use & Troubleshoot)• AuctionFlex, Microsoft Office and Visio, Dreamweaver, Reflections, Ubuntu, VMware VSphere, Symantec Endpoint Protection Manager, Adobe Acrobat Pro, Bomgar, Edge, Firefox, Chrome, Thunderbird and Outlook, Angel, Canvas and PeopleSoftExperience • Five years implementing property acquisitions for short and long-term rentals• Research assistant in both bioinformatics and viral genomics• Five years Help Desk support for the Florida Solar Energy Center, a research institute of the University of Central Florida• Running special education events with the Energy Center• Setup and maintained a Symantec Endpoint Protection Server for roughly 300 end users• Maintained network for four research labs and offices for 300 personnel• Executed Help Desk, License Management, and Technical Support services for the Research Facility including peripherals and mobile devices• Billing and Customer Service for CIT Services• Data Entry and IT Support with Auction Flex system• Resolving customer issues regarding payment, purchase, and transaction security.• Client and employee transactional troubleshooting