Delivered exemplary customer service with LUV, emphasizing a customer-first approach for travelers,consistently prioritizing safety and cost-effectiveness. Oversaw and managed the integration of below-wing technology within station operations, ensuring enhanced efficiency and adherence to companystandards. Spearheaded optimization initiatives for policies and procedures to enhance operational flowand effectiveness. Collaborated cross-functionally with team members, fostering open communicationto troubleshoot and resolve challenges, resulting in a cohesive and streamlined operation. Providedcomprehensive on-site technical support for a range of devices, including desktops, tablets, scanners,printers, radios, and headsets, ensuring minimal disruption and maintaining operational excellence.

Responsible for Volleman's farm-to-table dairy's home delivery operation by bringing sustainable glass-bottled milk to your front door. Provides cross-functional management of staff and teams in our home delivery operation. Developed strategic growth plans to expand the current market through grassroots events, social media, and traditional marketing. Collaborates with CMO to achieve consistent campaigns, between retail and home delivery divisions. Regular teaching/Public Speaking. Train team members in driver training, customer service, and state regulations. Developed a technology package to fit our unique needs, and created IT infrastructure, and support models. Monitors current trends and best practices for dairy operations, and Texas milk regulations.

Oversaw all league operations, and managed 4,000 participants through nine years. Responsible for bargaining contracts for game broadcasts, sponsorships, and franchise ownership or participation. Maintained the contract agreement to discipline erring players for the violation of league rules, including personal conduct policy and misbehavior in games. Responsible for the appraisal of suspended players. Enforced the provision of guidelines, recommendations, and provided support assistance to owners in connection with making rules, including draft eligibility and conduct of games. Responsible for employing league front office personnel. Served as a support role for lawsuits against the league and also instigate lawsuits by the league as necessary. Developed a grassroots model now widely adopted in the industry.

Professional with extensive and diverse hands-on experience in package engineering, dairy production, product and process development, technical sales, problem-solving, and cost reductions. Team player accustomed to interfacing with all functions within an organization. Provide technical, functional, and strategic leadership for the company. Used best business practices for the development process at a ground/company level, and coordinated all events and potential outages. Oversaw and led the installation and support of our technology products. Managed multiple food lines with an emphasis on dairy products.

Supervise the media and traffic department. Responsible for media strategy for a diverse portfolio of clients in the gaming and entertainment industry, extreme sports and technology. Oversee media placements and execution of advertising campaigns. Evaluate and provide guidance for new business proposals. Participate in new clients’ pitches. Project lead on media campaigns (still, video, audio, music), including advertising research/networking. Regular teaching/Public Speaking. Hold board meetings to discuss new initiatives, report progress, and budget. Train team members in video/audio production and post production in Premier Pro.

Provide top-notch customer service by being attentive, understanding, and respectful, and contribute to a positive service environment. Oversee parking lot operations and maintenance, including staff supervision, planning, and resource allocation. Establish service schedules, conduct field inspections, and ensure smooth operations. Address public inquiries and complaints and handle emergencies by assessing issues and coordinating corrective actions. Monitor parking revenues and implement controls to guarantee revenue collection. Manage parking staff selection, training, and discipline, and assist in budget preparation and monitoring. Produce reports on operations, maintain supply inventory, develop parking permits and coupon books, and assist with traffic control during special events.