- Interact with clients on regular basis to quickly alleviate problems and provide project updates.- Manage projects involving multiple departments including laboratory staff, IT, billing, outside vendors, and management.- Investigate, document and submit information to management about special incidents, events and complaints.- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and follow up to achieve resolution.- Educate physicians and clinical trial sites on requirements for diagnostic testing; including sample collection procedures, sample handling and fixation, and shipping requirements.- Develop written educational material for web and print.

Interned with the Pretrial Services Agency in the US District Court for the Eastern District of Pennsylvania. Worked with officers to prepare for court and to supervise defendants. Evaluated and wrote recommendations of detention or release based on defendant history.