Travis Benning, Ms Email & Phone Number

Document Approval and Publication: Facilitate system approval workflows, as needed; Perform a final review and approval of all documents prior to publicationDocument Development & Process Improvement: Facilitate & support document development and improvement by Document Owners and their teams; Support content & process improvement initiatives from initiation to closure in collaboration with other Parsons stakeholders; Explore and harness the power of AI to streamline workflows, automate routine tasks, and optimize the overall document management process; Actively explore and implement innovative AI-driven tools that not only elevate the quality of content but also contribute to a more agile and adaptive knowledge ecosystem within Parsons.System Administration: Facilitate requests and approvals for User Profile changes and document assignments; Monitor and manage timely completion of Annual Reviews; Monitor and manage aging workflows to facilitate timely review and approval of PPC content; Monitor Active User Count trends to ensure adequate licensing; Coordinate with and respond to requests from the SOX Compliance Team; Coordinate with system Vendor to identify, communicate, and drive implementation desired system enhancementsPerformance, Training & Troubleshooting: Develop & facilitate training, manage required training to completion, and provide day- to-day support to all users; Be a champion for Parsons Governance Knowledge and the Policy & Procedure Center (PPC) – encouraging its usage and upkeep, and communicating across the business to promote awareness.Policy Change Control Board (PCCB): Facilitate PCCB review and approval of new, revised, or retired policies.

Responsible for the Knowledge Management strategy, practice, and portfolio. Tasked with providing top level expertise and first line of contact in Knowledge Management (KM) best practices. Ensures adherence to Knowledge Management KPIs and identifies trends and opportunities for improvement.Responsible for Knowledge Management lifecycle, content strategy, and application administration; monitoring usage, development, and enhancements. Collaborates with senior leaders, project teams, product owners, and IT.Coordinates with internal and external resources to meet KM strategic objectives and training integration.Responsible for project plan development and implementation to support growth of the Knowledge Management Center of Excellence.Develops and maintains Knowledge Management strategy and framework to support the company's overall strategic objectives. Leads user/customer experience strategy and research to align KM delivery to ongoing customer needs. Leads the tracking and analysis of site traffic to understand customers usage patterns and trends. Ongoing competitive analysis of KM industry trends and emerging technologies to continually inform the KM strategy and foresee new opportunities.Identifies opportunities for leveraging Knowledge Management capabilities in pursuit of other key objectives including cross promotion of new products.Provides expert consultation in identifying and executing strategic partnerships to acquire content, features, and online tools that support the KM strategy.

Championed organization-wide knowledge sharing so that practical expertise, information, and experience is shared inside and (as appropriate) outside the organization in an intuitive and effective manner.Administered, maintained, and ensured adoption of a knowledge management application that enables users/customers to quickly find information while working with consumers to ultimately improve the customer experience.Responsible for the overall vision, direction, and global structure of the knowledge management practice for the organization.Managed the creation and delivery of knowledge through the organization by understanding the end-user’s needs, coordinating the ownership of content with leaders of each functional business unit, and leading a team of authors to create and maintain a knowledge base.Performed analysis that will ensure adoption, continued usage, and provide information for tuning search response dictionary.Administered the knowledge management application and coordinated with IT resources to maintain and enhance the application.Continually worked to improve the application’s performance and deploy new capabilities.Effectively coordinated and communicated with business and IT resources. Maintained a detailed understanding of application functionality, defect/issue resolution, and project management.

Led a team of direct sales insurance agents responsible for reviewing existing customers business, upselling new features, and cross-selling additional lines of insurance.

Sold new insurance products to prospective direct clients via the telephone. Responsible for quoting, binding, and following up on new business insurance for the first 60 days following the effective date.

Reviewed existing policy holder's insurance policies to ensure adequate coverage and provide additional coverage or lines of insurance.

Master Of Science - Ms, Knowledge Management

Business Management, Marketing Minor

Graduated Cum Laude

Mechanical Engineering