* Maintain remote networking services such as VPN accessibility, mobile device support, HTTPS access, and remote desktop connectivity. * Manage and maintain Windows based servers and services including Exchange and MSSQL server resources. * Maintain and monitor networking equipment including Cisco PIX /VPN devices, network switches and email security appliances. * Provide software and hardware support for both PC and Macintosh clients. * Perform general maintenance and repair for HP LaserJet printers. * Maintain on-site and off-site backup systems and procedures. * Directly support users on variety of hardware and software systems.

Handles all abuse issues for the North East Ohio Division. Provides security & abuse support to end users & customers employing a high degree of customer service, technical resolution, & escalates high level issues to the proper local & national authorities. Consults with all necessary departments to optimize abuse handling & updates all departments with new security & abuse issues & solutions. Enforces the Time Warner Cable/Road Runner acceptable use policy & terms & conditions of service with customers & updates those policies when necessary.Detect, analyze & address all abuse issues for customers in the North East Ohio division.Perform security monitoring & auditing of the high-speed data network to assure consistent performance.Keep track of recent vulnerability advisories, researching, suggesting & implementing steps to minimize customer impact.Responsible for all customer notification & subsequent disciplinary actions in response to abuse occurrences.

Monitor the technical operation of the high speed data network.Work with local & global RDC/GNOC to resolve individual & multiple customer service problems.Working knowledge of advanced diagnostic tools.Analyze, diagnose, & correct hardware &/or software errors associated with all HSD/voice equipment.Provide high quality, reliable customer service to HSD & voice customers.Apply advanced product knowledge & problem-solving/troubleshooting skills.Supplying updated product knowledge to customers & matching customer interests to services available.Respond to trouble reports which cannot be resolved by first level & second level support efforts.Act as liaison to all vendor help desk personnel, division technical personnel, & other internal & external departments who require high level technical support or assistance.Act as a main point of contact when implementing or designing new & specialized diagnostic applications or equipment.

Graphic artist for a full service print shop.Responsible for creating original art for print typesetting, page layout and design. Worked closely with customer to create desired design. Provided in house IT support:Setting up local network of Macintosh OS 9, Macintosh OS X, Microsoft Windows XP and Microsoft Windows Server 2003.Design and implement backup strategyNetwork multiple printersDisaster Recovery and Data Recovery