Travis Boyle Email & Phone Number

Kent, Wa, Us

Data Warehouse Developer (3/4 time) and Tableau Server Administrator (1/4 time)Develop, maintain, and support PowerShell scripts and processes used by Enterprise Data Warehouse SQL developers. Work in agile environment using Visual Studio and TFS for source control, as well as Jira task management and change control management. Created standard logging library and REST API connectivity functions for ease of reuse through codebase. Support Tableau Server installations for internal and external consumption, as well as provide support for new Tableau Projects, and assist in troubleshooting Tableau Workbook, Visualization, and Data Source issues. Created PowerShell scripts to automate daily and weekly processes, generate and distribute usage reports and metrics, as well as standardize new project creation and deployment.

Greater Seattle Area

Senior Support escalation point for Kaseya Security products, as well as interface between Support and Engineering departments. Work closely with Engineering and Product Management to plan upgrades and updates, as well as prioritize bug fixes and feature requests providing input from the Support point of view.

Senior Support Specialist for Kaseya Endpoint Security, Kaseya Anti-Virus, and Kaseya Anti-Malware

Seattle Wa

Perform full range of information technology support services as part of a managed service provider to local and remote clients, with the majority of remote issues encompassing Kaseya remote monitoring, VNC, and Remote DesktopProvide telephone and email support for all levels of support issues, from end user support through enterprise server deployment and configurationGain experience with supporting Small Business Server 2003 and 2008, Microsoft Server 2003, 2008, and 2008 R2, and Microsoft Exchange 2003 and 2007Manage Service Provider clients (e.g. law firms, construction companies, and engineering firms) with associated specialized application support and maintenance, including Prolaw and AutoCAD

Served on a team of four Technical Support Specialists to troubleshoot and resolve end user computer and phone issues with TSS Seattle supporting 400-500 users, and provided rollover phone support to worldwide officesSupported users in PC (Windows XP and Vista) and MAC (10.4.x and 10.5.x) environments, also providing assistance with Microsoft Office 2007, Adobe Software, Oracle user account creation and maintenance, and Active Directory administration

Seattle Wa

Responsible for troubleshooting customer hardware and software issuesWorked as part of a team of seven to twelve Desktop Support Technicians, assisting 1500 users, providing primary support in Windows 2000 and Windows XP environments, and Microsoft Office 2003, installing and maintaining SQL and Oracle Client applications Accountable for closing close to 200 tickets per month, consistently in the top three for ticket closure

Redmond Wa

Contributed to Windows Vista Release Testing and Bug Reporting, including troubleshooting and reproducing reported bugs and provided key assistance in maintaining internal test progress reporting toolsMaintained test lab hardware, tested milestones and verified regressions of inbox Windows Vista print drivers Installed and maintained client and server operating systems and software installationsUsed Microsoft debugging tools to check breaks for known issues and report new bugs for diagnosis

Redmond Wa

Contributed to new MSN Shopping data categorization and performed quality assurance of existing data categorizationCategorized incoming merchant data for display on MSN Shopping aggregator site and aided with taxonomy changes and data validation

Boise Id

Supported and maintained over 200 applications, used by over 5000 usersAssisted in planning and implementing application updatesResponsible for training incoming Tier I and II support personnelCreated software documentation for end user consumption and support useReported metrics for Tier I and II support activities, while meeting or exceeding Service Level Agreements for resolution time and volumes of resolutions completedPerformed Windows NT4 and 2000 server administration and administered Lotus Notes user accounts and applicationsReduced support headcount on supported applications by 85%

Desktop Support in an enterprise environment

Software test technician in Personal Laserjet Division, initially working on the LaserJet 1100, transferred to Current products Engineering.Worked with Clearcase and Clearquest from Rational software for software revision management and bug tracking.

Bachelor Of Arts - Ba, Environmental Studies, 3.66

Using employee tuition benefit to slowly work through Environmental Studies major.

Education record

Education record

Education record