Travis Warner Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Recruited to drive strategic vision and planning to expand global enterprise platforms (ServiceNow and SDLC tool set) supporting 25,000+ employees and internal software development. Create strategies and build execution roadmaps to advance ServiceNow platform enterprise-wide by identifying and resolving challenges for internal partners including IT operations, IT governance, asset management, cybersecurity, and HR. Mentor and coach global team of 60+ through engineering, platform… Show more Recruited to drive strategic vision and planning to expand global enterprise platforms (ServiceNow and SDLC tool set) supporting 25,000+ employees and internal software development. Create strategies and build execution roadmaps to advance ServiceNow platform enterprise-wide by identifying and resolving challenges for internal partners including IT operations, IT governance, asset management, cybersecurity, and HR. Mentor and coach global team of 60+ through engineering, platform administration, and internal program and project management. - Delivered 58% internal case deflection rate for HR onboarding support by transitioning HR service delivery team from legacy tools to ServiceNow platform with self-service portal, chatbots, AI capabilities, and process automation.- Strengthened configuration management and asset management systems to meet security requirements by directly overseeing core cloud providers' ServiceNow implementations. Show less

Greater Atlanta Area

Retained following acquisition of The Weather Company to establish and manage state-of-the-art cloud-based service management platform (ServiceNow) using high availability architecture to support 12,000 internal customers and 2 million client companies. Earned rapid promotion to facilitate growth of IT as a service model, leading global team of 28 through further platform optimization. Created innovative solutions that improved response and service times while boosting overall system… Show more Retained following acquisition of The Weather Company to establish and manage state-of-the-art cloud-based service management platform (ServiceNow) using high availability architecture to support 12,000 internal customers and 2 million client companies. Earned rapid promotion to facilitate growth of IT as a service model, leading global team of 28 through further platform optimization. Created innovative solutions that improved response and service times while boosting overall system performance.- Decreased mean time to resolution (MTTR) by 15% through introduction and implementation of API toolset that enabled seamless use of existing engineering tools through integration with service management platform.- Spearheaded development of front-end support engine that reduced average case resolution time by 60%. Partnered with central billing, cloud UI, and web teams to aggregate customer data and create integrated API automations that enabled customers to access both purchasing and technical support through single account interface. Show less

Atlanta, Ga

Owned strategic direction for all software applications and platforms supporting internal business operations, including ServiceNow platform. Led team of 6 administrators, developers, and project managers through development and maintenance of cloud-based corporate collaboration suite in shared services model. Increased enterprise-wide efficiency by consolidating disparate processes from 6 departments into single self-service platform with automation capabilities. - Reduced total… Show more Owned strategic direction for all software applications and platforms supporting internal business operations, including ServiceNow platform. Led team of 6 administrators, developers, and project managers through development and maintenance of cloud-based corporate collaboration suite in shared services model. Increased enterprise-wide efficiency by consolidating disparate processes from 6 departments into single self-service platform with automation capabilities. - Reduced total managed applications by 86% (from 30 to 5) while decreasing MTTR by 50% through initiation and leadership of IT tools rationalization project.- Realized 30% reduction in new hire onboarding time by fully automating post-offer process from background check to first-day access and leveraging self-service tools to reduce request volumes by 50%. Show less

Greater Atlanta Area

Responsible for architecture, design, and implementation of all in office collaboration technology for new state of the art facilities at core offices in Atlanta, New York, San Francisco, and Chicago. Worked with vendors on proof of concepts, led focus groups and gathered employee feedback.