Senior member of the Customer Success Engineering team, solving difficult scaling and performance challenges, while delivering delightful and sustainable customer experiences.

• Technical Leadership:o Deliver strategies to accelerate the customer journey into the Cloudera Data Platform in Public Cloud, Private Cloud, SaaS, and Hybrid On-premises architectures, directly impacting over 1000 customerso Technical subject matter expert on production-scale engineering and Hadoop site reliability, guiding Product & Engineering on strategic improvements to enhance the customer experience• Customer Success Initiatives:o Broker alignment across internal/external organizational boundaries, positively impacting technical and business aspects of product adoption initiativeso Drive design and implementation of standards for scalability, repeatability, and consistency in Professional Services (PS) delivery, and establishing layers of quality control to validate technical practices for correctness in customer engagements• Customer Adoption Tracking & Forecasting: Performance reporting to C-Staff and driving strategic technical discussions for improving organizational and product roadmaps, success metrics, and advocating pragmatic strategies for accelerating product adoption• Champion the CDP Upgrade & Migration Journey: Collaborate with Engineering, Product, and Marketing on thought leadership designed to help customers understand the path to a modern data platform through of webinars, blogs, reference architectures, and technical assets• Critical Account Remediation: Lead white-glove, course correction initiatives for at-risk customers where traditional support efforts have stalled. Identify and diagnose customer issues, create recovery plans, and implement with Support, Engineering, and PS teams• Resource Planning & Development: Manage a global team of Senior & Principal-level architects focused on technical research & platform adoption in support of global customer success efforts. Developed recruiting & hiring plans, training, career planning lifecycle, to coach/mentor members of our technical community into higher levels of maturation

Team lead/Manager and Senior technical member of the CDP Adoption Center of Excellence• Establishing trusted advisor relationships: Provide first-hand customer guidance on direction, planning, and technicalimplementation of the CDP Upgrade and Migration Journey to facilitate discussions between customers and sales account teams• Seasoned problem solver: Serve as experienced escalation point for both Cloudera Support and Cloudera Professional Services,crafting solutions to unblock unforeseen customer issues encountered during and after the upgrade and migration process• Product streamlining and refinement: Identify common issues of platform and product contention that slow or block adoption across multiple customers, and driving appropriate immediate work-arounds and long-term improvements with Support,Product Management, and Engineering to continue enabling forward progress for our customers• Optimize process efficiency: Partner with Engineering and Documentation teams as a subject-matter expert to identifyworkable, understandable processes and procedures that facilitate the upgrade and migration process. Ensure standardizationand repeatability for improved adoption within our Professional Services organization and across customers

A senior member of the Cloudera tiger team focused on accelerating customer adoption for the path from legacy Hadoop distributions into CDP Public and CDP Private infrastructure.

Identify opportunities for improvement in existing technical and operational processes that drive more efficient use of technical resources and re-use of good technical implementation practices for Big Data environments. Focused on driving better cross-organizational communication between Professional Services, Engineering, and the Documentation teams to unify standard project artifacts. Provide subject-matter expertise for technical migrations to establish a formal process for the entire migration lifecycle.

"I help people use data."Technical lead for the Competitive Intelligence (CI) team, doing in-depth investigative research into competitor products to assess strengths and weaknesses compared to company product lines. Responsible for the general direction and long-term strategy for CI methodology and processes. Continually interface with Sales, Marketing, Engineering, and Product Management to convey competitive impacts for use in product decisions, marketing messaging, sales enablement, and opportunity support. Provide technical mentorship and coaching on a variety of levels to various team members and colleagues to build cohesion in a remote-dominated environment.Formalize the business engagement and technical processes around Big Data platform migrations, leading to the creation of the company's Migration Team. Work as the Technical Lead for the team, where we have engaged with over 80 different customers to facilitate dozens of migration implementations from Hortonworks, MapR, IBM, and cloud-native Hadoop platforms in AWS, Azure, and Google. Provide broad Big Data and Hadoop SRE / Production Engineering subject matter expertise to members of the Sales Engineering and Professional Services organizations to improve their technical designs, reference architectures, and processes when engaging customers in the cloud, on-premises, or hybrid-cloud situations. This work also includes consulting on product development projects providing real-world experience to guide product designs, and improve a product's viability in the marketplace.

"I helped people get jobs."A senior member of the Operations and Systems Engineering team, providing technical and organizational leadership, group mentoring, project management, and architectural guidance to both the Engineering and Technical Services organizations. Provided leadership and subject matter expertise for the High-Performance Computing and data infrastructure, Linux Systems Engineering, and data center operations. Responsible for the architecture, design, management, and capacity planning of the Analytics and Cloudera-based Big Data computing infrastructure supporting the Data Science, Search Quality, and Recommendations teams, along with various related Engineering groups. Guided the growth of the environment over five years from greenfield to hundreds of nodes to incorporate dozens of use cases and multiple petabytes of data.Led multiple successful cross-organizational efforts to define and continually improve processes, procedures, and systems standards that enabled automation and systems management methodologies for faster production feature deployment and improved team scaling. This allowed the team to support a global website infrastructure providing access to over 180 million unique job seekers every month.

Working on MySQL as a service for the university in ITS Systems Unix Group

Member of the Engineering IT Solutions team. Our team is responsible for long term planning and guidance, bleeding edge research and development of IT technology in Linux-based High Performance Computing (HPC) environments, and deep-dive escalation and support of our core infrastructure and site-level support teams.Currently working on alternative storage technologies, including ZFS-based systems, clustered and parallel filesystems, as well as distributed file services. Auditing technical processes for export control compliance and providing methods for better managing access control of intellectual property controlled by US export law. Additionally investigating methods for driving further efficiency into the environment through leading edge open source software adoption across the company and developing methods and policies to help streamline commoditized tasks.

Systems administration of the engineering environments, mostly dealing with design, implementation, and ongoing maintenance of the mail, web, and database infrastructure used by the design teams. Also responsible for back-end infrastructure used by the rest of the sysadmin team for making the environment easier to manage (request tracker, cyclades, remote power management, ipmi/ilo, and so on).

The Technical Services Committee Chair works with the Technical Services Liason on LOPSA's Board of Directors to make suggestions for enhancements to LOPSA's member services and infrastructure, as well as handle requests from the Board. In addition, the Chair coordinates volunteer resources from inside and outside of the LOPSA community to help maintain, enhance, and administer the various technical projects underway within LOPSA's organizational structure.

Contracted with Volt to do unix systems administration in a high performance computing unix environment. Provided front-line helpdesk support; system provisioning, installation, monitoring, and troubleshooting on Solaris, HPUX, AIX, Tru64, and Linux platforms.